Library Assistant II

City of Santa Monica•Santa Monica, CA

1d•Onsite

About The Position

Performs a wide variety of specialized functions associated with Library customer service, check-out and check-in of materials, processing of materials, creating and updating customer accounts, attendant tasks, and providing technology support. This position works under the supervision of a professional, supervisory, management staff and/or designee, who makes detailed work assignments, periodically reviews work in progress and carefully reviews completed work. The eligible list established from this recruitment will be used to fill permanent full-time (40 hours per week) positions; and As-Needed (without benefits) positions throughout the Libraries.

Requirements

Effective customer service techniques.
Library equipment and technology, especially an integrated Library system.
Business English, spelling, punctuation and grammar.
Basic mathematics.
Cash handling, credit card and on-line payment processing techniques
Provide effective customer service.
Respond to public inquiries, complaints and requests for service in a tactful manner.
Follow written and oral instructions.
Communicate effectively, both orally and in writing.
Operate a variety of office equipment.
Establish and maintain effective and cooperative working relationships with City employees and the general public.
Perform basic mathematical computations.
Maintain confidentiality.
Learn required software applications.
Provide basic instruction in required software applications.
Performing data entry.
Working with electronic devices such as personal computers, tablets and applicable software, including the Microsoft Windows operating system and Microsoft Office.
Reading, writing messages and documents at an appropriate level.
Working effectively with persons from diverse social, cultural and economic backgrounds.
Graduation from high school or equivalent.
Two years of recent, paid work experience performing customer service duties with high volume public contact.
An Associate's degree or completion of sixty college units or the equivalent of college level coursework from an accredited college or university can be substituted for one year of the required work experience.

Nice To Haves

Library experience is desirable.

Responsibilities

Provides high quality customer service by courteously assisting customers in person, by phone and on-line.
Works as a member of the Library team to provide services and support to customers and colleagues, using devices, software systems and technology that include Library card account management, lending of Library materials and collection of fines and fees.
Responds to basic inquiries about Library services, collections, programs, policies and procedures.
Assists customers in managing Library card accounts and by providing basic instruction in the use of the on-line catalog, information resources, public computers, printers, copiers and self-service checkout systems and other equipment that support Library functions and services.
Responds to inquiries regarding rental of Library meeting rooms.
Provides limited reference and reader’s advisory service and makes referrals to appropriate sources.
Enters, modifies and retrieves data from the integrated Library system.
Retrieves items for customer holds and interlibrary loans to other Library systems.
Prepares materials for delivery to branches or shelving areas.
Assists customers in resolving basic problems and/or refers complaints to the appropriate supervisor or resource.
Assists Librarians and paraprofessional staff in the operation of a section of the Library or Branch Library.
Assists in training of Library subordinates and peers.
Collects payment of fines and fees using a cash register and/or credit card processing computer software.
Performs mathematical calculations.
Handles and reconciles cash receipts and prepares for deposit with City Finance Department.
Reconciles funds collected for Big Blue Bus.
Places orders for book and other library materials orders using an automated acquisition system and other on-line tools.
Receives and processes new Library materials; searches databases for bibliographic records; reviews or modifies on-line cataloging records for the Library.
Creates and maintains items and bibliographic records including title, author, publishing information, bibliographic description and call number for less complex Library materials following local, national and international cataloging standards.
Inventories and orders unit office and processing supplies; processes mail.
Performs basic equipment and Library materials maintenance.
Evaluates damaged materials and reports status to collections staff.
Performs inventories of Library materials collections.
Access, prints and distributes Library notices and reports.
May participate in ad hoc committees to facilitate implementation of goals and plans established by Library management.
Collects, calculates and records monthly statistics.
Coordinates and monitors work of Library Page staff.
Performs other related duties, as assigned.