Centennial Library Assistant II

Muncie Public Library•Muncie, IN

26d•Onsite

About The Position

The Centennial Library Assistant II is responsible for overseeing public technology operations and assisting customers with the use of computers, iPads, iMacs, and other technology at the Centennial Library. This role involves assisting patrons with various technology-related tasks, performing circulation duties, planning and hosting programs, assisting children with activities, and occasionally being responsible for the entire building. The Centennial Library is MPL's technology branch, offering resources such as gaming, technology and creativity tools (green screen, studio), media transfer services, 3D printing, and a sublimation printer with a heat press.

Requirements

High school diploma or equivalent
Basic knowledge of technology
Adaptability: Willing to take on new challenges and responsibilities and lead others; open to change and variety within the workplace; work hard to implement change in areas of responsibility; recommend changes to improve processes and customer service.
Attention to Detail: Able to focus on small aspects of a task to ensure accuracy and thoroughness.
Communication: Communicate ideas and thoughts clearly, accurately, and respectfully; listen to others and seek to understand other perspectives.
Customer Service: Provide prompt, attentive, and friendly customer service; represent the organization well; maintain personal accountability and ownership for providing excellent customer service; seek and respond to feedback to improve services; show willingness to go out of your way to help customers and coworkers.
Image: Portray a positive image of the Library; be a strong public ambassador and promote Library programs, materials and services.
Teamwork: Cooperate and work well with co-workers and management; plan and complete job duties; help where needed; ask for help when needed; complete work in a timely manner.
Technical: Comfortable in using computers, appropriate software, and job-related equipment.
A criminal background check is required before employment.

Nice To Haves

1+ year(s) of library experience
Advanced knowledge of technology and/or ability to build related skills quickly
Experience working with children

Responsibilities

Assist customers with computer applications (both Windows and OS), internet searching, use of Library equipment, website, catalog, locating materials, Digital Climbers and similar activities.
Perform circulation functions including preparation of deposit slips, assisting with registration audits as requested, and serve as a resource for information about circulation policies and procedures.
Plan, promote, and host programs and participate in community outreach events.
Assist children with homework help, games, stories, activities, etc.
Occasionally be responsible for the whole building.