Library Assistant II - Ford-Warren

City and County of Denver•Denver, CO

10d•$20 - $25•Onsite

About The Position

The Denver Public Library (DPL) is seeking a Library Assistant II for the Ford-Warren Branch. This role involves significant customer interaction, assisting a diverse population with services like checking out and returning books, registering customers for library cards, ordering materials, and answering questions about library resources and technology. The position also includes assisting customers with library and personal technology, processing and routing library materials, shelving, and collection maintenance. The role supports the library's mission and values, including being a learning organization and fostering a welcoming environment. The Ford-Warren Branch is located in the historic Whittier neighborhood and serves a multigenerational community, including a significant number of youth from the nearby high school. The ideal candidate will be comfortable working with young people, skilled at building relationships with neighborhood youth, and able to engage teens positively while maintaining a safe and inclusive environment for all.

Requirements

Ability to thrive in an active work environment with constant public contact.
Excellent interpersonal skills, positive attitude, cultural sensitivity, compassion, and a sense of humor when working with customers and colleagues of all ages and backgrounds.
Ability to meet customers where they are with a compassionate and trauma informed lens, particularly customers experiencing homelessness, substance misuse, and mental health issues.
Ability to work closely with a team to complete daily, weekly and monthly tasks.
Ability to use workplace technology effectively including email, calendar, internet, databases, video conferencing, and other software, plus a willingness to learn new technology, as needed.
Skill in communicating and presenting information to customers with varying levels of experience and knowledge using principles of Trauma Informed Care.
Skill in cash and credit card handling and making simple mathematical calculations.
Ability to adapt to the ebb and flow of materials intake and stay focused on repetitive tasks in a busy and physically-demanding environment.
Ability to prioritize and creatively solve problems with attention to detail.
Ability to pass a background check after the offer to hire has been made.
A demonstrated commitment to developing and maintaining a welcoming environment for young people, including babies, toddlers, preschoolers, grade schoolers, and teens.
Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
One (1) year of clerical experience.
Valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

Nice To Haves

The ideal candidate is a supervisor who is not only comfortable working with young people but also genuinely skilled at building relationships with neighborhood youth, with success in this role depending on their ability to engage teens in a positive, respectful, and consistent way while maintaining a safe and inclusive environment for all.
The ideal candidate will bring those same values, with a particular strength in youth engagement and community presence.

Responsibilities

Spend most of your time at customer-facing service points, welcoming a diverse population with respect and dignity.
Create a safe library space where all are free to explore and connect.
Make positive experiences for library customers by checking out and returning books.
Register customers for library cards.
Order books and other library materials from other agencies.
Respond to customer questions about using library resources.
Assist customers with both library and personal technology.
Use library technology and other tools to efficiently process and route library materials with accuracy and attention to detail.
Stay current on circulation policies and procedures.
Assist with shelving and collection maintenance.
Participate in approved learning opportunities to support the library's goal of being a learning organization.
Support through action the Library's mission, vision, values, and goals.

Benefits

Four (4) Medical Plans
Dental
Vision Insurance
Pension Plan for Life (employee contributes 8.45%, employer matches at 17.95%)
457 (b) Retirement Plan
PTO (over 3 weeks in your first year)
4 paid wellness days
12 paid holidays
CARE Bank
Family Leave Benefits
Employee Assistance Program (6 counseling sessions per year, legal assistance, financial counseling, discounted recreation center passes)
Employee Volunteer Program
Learning and Development Opportunities; Courses and Career Development Resources
EcoPass (unlimited free RTD bus/train rides)