Library Assistant II

University of Louisville•Louisville, KY

1d•Onsite

About The Position

The Library Assistant II at the University of Louisville’s Bridwell Art Library manages the information desk and provides circulation and reference services to patrons. The position also manages reserves, interlibrary loan (ILL), and document delivery services, and contributes significantly to the Art Library’s daily operations and decision-making. The role includes administering the WorldShare Management System (WMS), supporting researchers, instructing patrons on library equipment and services, managing the Art Library’s social media and communications, and training and supervising student employees.

Requirements

Associate’s degree in liberal arts, business, computer/information science, or a related field, or an equivalent combination of education and experience.

Nice To Haves

Background or interest in visual arts.
Bachelor’s degree and/or related certificates or trainings.
Three or more years of related work experience.
Experience in academic libraries.
Experience in a customer service-related environment.
Experience with Microsoft Office Suite, including Word, Outlook, Excel, and PowerPoint.
Experience with Adobe Creative Cloud, including Acrobat, InDesign, and Photoshop.
Knowledge of integrated library systems such as WMS.
Familiarity and working knowledge of social media tools such as Facebook, Instagram, and Canva.
Flexibility in adapting to changing business needs, conditions, and work responsibilities.
Attention to detail and commitment to quality.
Customer focus and ability to build and maintain customer satisfaction.
Teamwork and ability to promote cooperation and commitment toward shared goals and deliverables.

Responsibilities

Manage the information desk and provide prompt, courteous service to Art Library patrons.
Serve as the Art Library’s WorldShare Management System (WMS) Administrator and perform all levels of circulation duties.
Communicate library policies, procedures, and general information to patrons.
Maintain patron records, including Bursar blocking patrons in WMS and Workday.
Provide reference assistance and instruction to Art Library researchers.
Instruct and assist patrons with copying, scanning, and printing, including complex graphic arts print jobs.
Troubleshoot technology issues using library equipment.
Manage the Art Library’s social media program; create graphics, flyers, and other materials; publish the monthly newsletter; and update the lobby digital informational sign in Schneider Hall.
Train, supervise, and evaluate student employees at the information desk, and update the student employee manual and training materials.
Manage reserves services for UofL instructors, including sending notices to faculty, retrieving materials, placing items on reserve in WMS, and maintaining inventory control.
Manage ILL and document delivery requests for Art Library materials; check document delivery requests against appropriate databases, scan materials, and email them to ILL staff.