North Branch - Library Assistant I - North Branch

City of Abilene•Abilene, TX

1d•Onsite

About The Position

Under the supervision of the Customer Service Manager or Branch Manager, the Library Assistant I helps customers register for library cards, use the self-check system, and resolve questions or problems related to their library accounts. The position provides prompt, friendly customer service and assists patrons with tasks involving library materials. It works with the circulation team to manage the flow of items and exercises no supervision. The role serves at the circulation desk, processes library materials and patron registrations, collects overdue fines, and provides directional, ready-reference, and Readers Advisory assistance. It also supports customers using the online catalog, digital resources, computers, and photocopiers; maintains library collections and displays; and performs routine inventory and organization duties. Travel between work sites for meetings, programming, and training is required. Outreach and programming may involve working outdoors in seasonal weather.

Requirements

High school diploma or GED.
A valid current Texas driver’s license, ability to obtain one within 90 days of employment, or a military waiver.
Ability to stand for extended periods and to sit, walk, kneel, crouch, stoop, squat, twist, and climb.
Ability to regularly lift up to 40 pounds of library materials, with or without accommodation.
Ability to push or transport a loaded cart weighing up to 150 pounds.
Ability to travel to different work sites.
Ability to work evenings and weekends and maintain regular, reliable attendance.
Manual dexterity to operate a computer and telephone equipment.
Ability to see and hear, which may be achieved with eyeglasses, contact lenses, and/or hearing aids.
Knowledge of library policies, procedures, systems, services, and the Dewey Decimal System.
Knowledge of bibliographic databases and related search procedures, and working knowledge of library circulation and reference collections.
Knowledge of MS Office Outlook, Word, Excel, and PowerPoint, Google Suite, and internet search techniques.
Ability to operate a computer accurately and standard office equipment.
Ability to provide public service, adapt to changing circumstances, and work with a positive attitude and strong work ethic.
Ability to use tact, remain courteous, and exercise independent judgment and initiative within departmental policies and procedures.
Ability to learn the computerized circulation system, routine library functions and procedures, and money collection procedures.
Ability to communicate clearly and concisely, including in writing, and to explain policy to library customers.
Ability to establish and maintain cooperative working relationships and contribute as a respectful team member.

Nice To Haves

One year of public contact and/or customer service experience, familiarity with basic library procedures, and demonstrated computer knowledge are preferred.
Previous clerical or public library clerical experience is preferred.
An associate’s degree is preferred.

Responsibilities

Check in and check out library materials, register patrons, collect overdue fines, and provide directional and ready-reference information at the circulation desk.
Enter information about patrons and library materials into the database.
Shelve and read shelves, and create displays to keep the library collection neat and orderly.
Conduct regular inventory of the paperback collection and organize the newspaper rack.
Provide Readers Advisory service to library patrons and staff.
Assist the public with the online catalog, digital resources, hands-on computer use, and photocopying.
Maintain and clean audiovisual collections.
Travel between work sites for meetings, programming, and training.
Process holds and claims for returned or missing items, and clear materials as necessary.
Perform other job-related duties and responsibilities as assigned.
Communicate library policies clearly and work cooperatively with customers and staff while following departmental procedures and City of Abilene Core Values.