North Branch - Library Assistant I - North Branch

City of Abilene•Abilene, TX

2d•$19 - $23•Onsite

About The Position

Under the supervision of the Customer Service Manager or Branch Manager, the Library Assistant I helps customers register for library cards and use the self-check system, answers questions about library accounts, resolves customer problems, and provides prompt, friendly assistance with library materials. The position works with the circulation team to manage the flow of library items and does not exercise supervision. The role serves at the circulation desk, supports patrons’ use of the library’s collections, catalog, digital resources, computers, and office equipment, and helps maintain orderly collections and service areas. Travel between work sites for meetings, programming, and training is required. Outreach and programming may involve working outdoors in seasonal weather. Evening and weekend work and regular, reliable attendance are required.

Requirements

High school diploma or GED.
Valid current Texas driver’s license, ability to obtain one within 90 days of employment, or a military waiver.
Ability to stand for extended periods.
Ability to sit, walk, kneel, crouch, stoop, squat, twist, and climb.
Ability to regularly lift up to 40 pounds of library materials, with or without accommodation.
Ability to push or transport a loaded cart weighing up to 150 pounds.
Ability to travel to different work sites.
Ability to work evenings and weekends and maintain regular, reliable attendance.
Manual dexterity to operate a computer and telephone equipment.
Ability to see and hear, with assistive devices if needed.
Knowledge of library policies, procedures, systems, services, and the Dewey Decimal System.
Knowledge of bibliographic databases and related search procedures.
Working knowledge of library circulation and reference collections.
Knowledge of Microsoft Office Outlook, Word, Excel, and PowerPoint, as well as Google Suite.
Internet search capability and techniques.
Ability to accurately operate a computer and standard office equipment.
Commitment to public service; adaptability; a positive attitude; and a strong work ethic.
Ability to use tact, remain courteous, and exercise independent judgment and initiative within departmental policies and procedures.
Ability to learn the computerized circulation system and money collection procedures.
Ability to work efficiently and courteously with library customers and staff, acquire routine library functions and procedures quickly and accurately, and clearly communicate policy.
Ability to communicate clearly and concisely in writing and maintain cooperative working relationships internally and externally.
Ability to follow the City of Abilene Core Values and contribute as a respectful team member in support of the Division’s mission.

Nice To Haves

One year of public contact and/or customer service experience, familiarity with basic library procedures, and demonstrated computer knowledge are preferred.
Previous clerical or library clerical experience in a public library is preferred.
An associate’s degree is preferred.

Responsibilities

Check in and check out library materials, register patrons, collect overdue fines, and provide directional and ready-reference information at the circulation desk.
Enter information about patrons and library materials into the database.
Shelve and read shelves, and create displays to maintain a neat and orderly collection.
Inventory the paperback collection and organize the newspaper rack.
Provide Readers Advisory service to library patrons and staff.
Assist the public with the online catalog and digital resources.
Provide hands-on computer and photocopying assistance to the public.
Maintain and clean audiovisual collections.
Travel between work sites for meetings, programming, and training.
Assist with holds, claims returned, and missing items, and clear materials as necessary.
Perform other job-related duties and responsibilities as assigned.