Part-Time Regular Library Assistant I/II/III

City of New Braunfels • New Braunfels, TX

4d • Hybrid

About The Position

Under direct supervision, the Library Assistant provides high-quality library services to the community through excellent customer service, technology assistance, and program support. Positions in this classification staff public service points, assist with materials and facilities management, and perform a wide variety of clerical and technical duties that keep the library running smoothly. Placement as Library Assistant I, II, or III is determined based on qualifications, experience, and demonstrated competencies. Advancement to higher levels occurs through experience, performance, and organizational need. Examples of specialization include Circulation and Customer Service, Youth or Teen Services, Adult Services, or Collection Services. Library Assistant I/II/III can be assigned to another specialization according to business need.

Requirements

• One (1) year of customer service experience.
• One (1) year of library experience or one (1) year at the Library Assistant I level (for Library Assistant II).
• Three (3) years of progressively responsible library experience or three (3) years at the Library Assistant level (for Library Assistant III).
• Experience assisting with program planning (for Library Assistant II).
• Experience training staff or assisting with operations preferred (for Library Assistant III).
• Knowledge of public library operations and customer service principles.
• Knowledge of basic reference and technology support.
• Skill in delivering high-quality service in a fast-paced environment.
• Skill in performing circulation, clerical, and technical library duties accurately.
• Skill in using Microsoft Office Suite, web browsers, and library technology.
• Skill in communicating effectively and courteously with patrons and coworkers.
• Skill in organizing workload and managing time efficiently.
• Ability to follow oral and written instructions and work independently or in a team environment.
• Ability to maintain a positive, professional, and flexible attitude.
• Ability to learn new technologies and adapt to change in a dynamic environment.

Nice To Haves

• Bilingual (Spanish) preferred.

Responsibilities

• Provides excellent customer service to the community by assisting patrons at public service points, responding to inquiries, and helping users locate library materials or access technology.
• Performs circulation tasks such as check-in/check-out, holds processing, and issuing library cards.
• Responsible for managing workflow, responding to patron concerns, and addressing facilities issues when assigned.
• Monitors multiple points of communication and refers inquiries to the Lead on Duty or other staff when appropriate.
• Assists in opening and closing procedures and ensures the safety and cleanliness of the library.
• Shelves library materials and assists with daily facility upkeep.
• Provides technology and eLibrary assistance to patrons in a program setting.
• Identifies items for replacement or rebinding and repairs library materials.
• Assists with outreach activities, displays, and program setup or cleanup.
• Participates in opening and closing duties.
• Performs other duties as assigned or required.
• Plans and implements library programs and events (Library Assistant II/III).
• Prepares routine reports and assists with data entry or materials management (Library Assistant II/III).
• Compiles and prepares statistical or performance reports (Library Assistant III).
• Assists with development and maintenance of procedure documentation (Library Assistant III).
• Trains staff to ensure compliance with library policies and procedures (Library Assistant III).

Benefits

• 2:1 match on retirement contribution
• Vacation accrual starts at date of hire – up to 89 hours annually your first year
• Longevity pay on top of your regular pay after one full year
• Tuition reimbursement program
• Professional and personal development training available

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed