Overnight Access Services Assistant - Library Assistant 3

University of Florida•Gainesville, FL

3d•Onsite

About The Position

As a member of the Marston Science Library Access Services Unit, this position performs a variety of public service, supervisory, technical, and security roles in support of the Smathers Libraries 24-hour program and the Marston Science Library branch. Oversees access services responsibilities and the service desk and supervises student assistants during the overnight hours. Assists patrons in the use of library services, circulating tools and technology, and with computer-related problems. Directs shift change with the morning and evening staff members and with security assistants.

Requirements

High School diploma or equivalent and three years of library, or relevant experience; or an Associate’s degree and one year of relevant experience; or any equivalent combination of experience, training and/or education.

Nice To Haves

Excellent reliability and proven ability to manage a schedule and meet deadlines
Excellent customer service skills; ability to interact with all library clientele and co-workers in a professional manner
Strong oral and written communication skills
Ability to supervise and direct the work of others
Ability to interact and collaborate effectively and professionally with colleagues to accomplish goals
Flexibility, and ability to adapt and work in a rapidly changing academic environment
Initiative and ability to work independently with minimal supervision
Strong time management skills, organization skills, and attention to detail
Ability to interpret call number schemes, retrieve items from the shelves and re-shelve items
Ability to quickly learn appropriate technology

Responsibilities

Communicates effectively with and provides a high level of customer service to all patrons.
Supervises and trains overnight OPS and student staff.
Arranges coverage during student absences.
Provides training and guidance on overnight projects to OPS and student employees.
Provides courteous assistance with a variety of research tools.
Provides tactful and timely assistance with patron inquiries by telephone, email, and verbal interaction.
Possesses a working knowledge of library policies and procedures and be able to assist patrons in all circulation functions.
Assists library patrons with checking items out, loan returns, recall and hold requests, and course reserve items.
Supervise OPS staff during assigned desk shifts, including training, coaching, and communication of policies.
Answers or refers reference questions in person or by telephone.
Creates temporary guest accounts.
Answers or refers Interlibrary Loan questions.
Consults and advises patrons with questions about the Ares course reserve process.
Answers directional, circulation, and basic reference questions, referring when necessary.
Assists patrons with printers/scanners and other technology within the library as appropriate.
Consults with patrons regarding technology-related questions associated with circulating technology and tools.
Serves as point person for responding to patron emergency situations.
Provides service with any other appropriate circulation related function or building security issue. Responsible for the service desk and building during assigned desks shifts. Communicates necessary building information/issues that arise during assigned shifts to supervisor and/or other MSL staff and reports immediate building issues to work management.
Monitors exit gate alarms as patrons enter/exit the building.
Provides service desk backup support when other staff members are absent.
Leads nighttime projects and workflow at Marston Science Library.
Monitors building security for patrons and staff, consulting closely with the other team members; serves as primary contact for security issues.
Makes periodic trips to monitor building and security issues for patrons and staff.
Gathers and organizes library materials each night and ensures that the library facilities are in good working condition. Prepares public and work areas for the morning shift.
Monitors service desk supplies and forms, requests or replaces items when needed.
Coordinates shift change events. Collects pertinent information concerning overnight services, usage, and project progress.
Assists in recording and tracking library service issues and trends.
Reads work email consistently to stay informed of new workflows and potential issues to keep level of service consistent across day and night shifts.
Assists with operation and maintenance of public workstations, scanners and printers.
Documents and responds to problems by submitting online service requests via online ticketing system to Academic Technology or Libraries’ IT, as appropriate.
Works with patrons and security to address building issues.
Makes requests for repairs through ticketing systems, if needed.
Enforces library and computer use policies.
Updates/informs unit heads of any building service issues or events that may have occurred during evening hours and helps monitor facility operations and library equipment.
Documents and responds to problems (i.e. flooding, computer issues, etc.) by submitting online services requests or by contacting campus emergency services (i.e. flooding) for issues requiring immediate attention.
Provides reference services in person and by telephone.
Assists patrons in use of electronic resources, online catalog, and basic reference materials and methods; provides appropriate referral to area and subject specialists.
Answers or refers Interlibrary Loan questions.
Contributes to documentation of unit and departmental policies and procedures
Serves on committees, as appointed
Participates in staff development opportunities
Other duties as assigned