490 - Library Aide

City of Brownsville • Brownsville, TX

3d • Onsite

About The Position

Library Aides are the frontline for library service and require delivery of excellent customer service and strong interpersonal skills. This position performs a variety of library related tasks such as assisting patrons at the public service desk, demonstrates information literacy, processes library materials, assists with computer related tasks and new technologies, interlibrary loan requests and processes, assists librarians with programs and other library duties as assigned. Evenings and weekends are required. May assist at other library locations.

Requirements

• High school graduate or GED.
• Knowledge of commonly used work routines, rules, procedures, or operations; ability to use specialized equipment.
• Must be able to use Integrated Library System (ILS) to create, evaluate and clear patron records correctly when collecting payments; maintaining confidentiality is essential when inputting and reviewing patron records in ILS.
• Must have knowledge of electronic devices and apps used by library resources.
• Valid Texas Driver’s License.
• Minimal judgment: instructions, once established and defined, normally allow the job to be accomplished without direct and/or constant supervision; mostly routine work requiring that employee recognize obvious problems; situations outside the instructions are referred to the supervisor or lead worker.
• Low chance of error because work is routine/repetitive/simple/reviewed carefully; standard procedures: don't have to come up with creative solutions; refers anything unusual to supervisor.
• Does not supervise.
• Takes money (fines, fees, etc.), gives receipts, does own balancing; no decision making; authorizes payment of accounts payable based on matching invoices; handles petty cash; makes purchases over $200.
• Frequent contact with the public or other organizations; interactions may require obtaining cooperation of people; courtesy and tact are required when dealing with moderately difficult or sensitive issues.
• Office job with little or occasional light physical effort. Performs light work that involves walking or standing most of the time and involves exerting up to 20 pounds of force on a regular and recurring basis.
• Responsible for use of equipment/property such as office equipment, supplies, etc., which are used in office.
• Office job, no adverse conditions.
• Must successfully pass a Drug & Alcohol examination and a Background Check.

Nice To Haves

• 2 years of customer service experience, library experience, cash handling experience, office experience or some equivalent combination is preferred.

Responsibilities

• Assist patrons at the public service desk.
• Demonstrate information literacy.
• Process library materials.
• Assist with computer related tasks and new technologies.
• Handle interlibrary loan requests and processes.
• Assist librarians with programs.
• Perform other library duties as assigned.
• Use Integrated Library System (ILS) to create, evaluate and clear patron records correctly when collecting payments.
• Maintain confidentiality when inputting and reviewing patron records in ILS.
• Assist patrons with copiers, digital microfilm reader/scanners and other equipment common to library environment.
• Promote and assist with library programs and resources to patrons.
• Sorts and distributes mail, prepares newspapers and serials for public area.
• Perform all tasks related to opening and closing procedures.
• Assist with daily deposit.
• Shelve library materials.
• Maintain a clean and safe library environment.
• Answer incoming phone calls and assist with patron queries.

Benefits

• Generous retirement plan with retirement opportunities available at 5 years of service at age 60 or 20 years of continuous service at any age.
• Exceptional employee and family medical and dental insurance plan.
• Employees may also contribute to deferred compensation plans from Equitable and supplemental insurance plans from AFLAC and Colonial Life.
• Full time employees have the opportunity to accumulate 10 sick days and 10 annual days per year.
• Observes 12 holidays annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED