Eastwood Library Aide

Kalamazoo Public Library•Kalamazoo Charter Township, MI

2d•Onsite

About The Position

Under the direct supervision of the Lead library assistant, library aides provide direct and indirect services to library patrons, through the collection, check-in and shelving of library materials and work on the customer service desk.

Requirements

Demonstrates general understanding of public library services and practices.
Ability to communicate effectively with others.
Demonstrates inclusive customer service skills.
Ability to work well with a diverse population.
Ability to maintain discretion in handling matters of patron privacy.
Evidence of excellent attendance, punctuality and dependability.
Demonstrates familiarity with common office applications and equipment.

Nice To Haves

Preferred availability: Wednesdays 12-6, Thursdays 9:30-6, and Fridays 9:30-5.

Responsibilities

Greets and assists patrons throughout the entire library, assessing patron needs and referring to appropriate staff as needed.
Stays informed of library news and events via review of all forms of library communication: website, email, myKPL, Prism, and library newsletters. Contributes content as appropriate.
Places items in correct location on library carts, shelves, displays or other designated areas.
Maintains established shelving quota and periodically performs shelf reading.
Corrects shelving errors as discovered.
Checks in returned materials accurately and efficiently using the library’s automated system.
Reviews returned materials for completeness and condition.
Resolves exceptions according to established practices and procedures.
Regularly empties book drops and bins according to established schedule or as directed.
Provides direct patron service at customer service desk; registers new patrons, responds to general inquiries and complaints, assists in the location of materials, responds to basic reference and reader advisory questions; instructs patrons in the use of all library resources.
Supports the application of library policies using an inclusive professional approach and alerts appropriate staff members or security for assistance when needed. Completes incident reports accurately and promptly.
Maintains efficient workroom order.
Assists with shifting materials as assigned.
Assists with programs and outreach; including set-up, clean up, staffing stations and providing general assistance as assigned.
Serves on workgroups/committees and participates in initiatives as requested.