Library Access Services Specialist I
About The Position
LAC Federal is seeking a customer-focused Library Access Services Specialist I to support the library operations at a college campus in Germantown, MD. This position serves as the first point of contact for library patrons by providing exceptional customer service, circulation support, technology assistance, and general information services. The successful candidate will help ensure the smooth day-to-day operation of the library while assisting students, faculty, staff, and community members with accessing library resources and services. This is a full-time, temporary role, 33.5 hours per week, with estimated work dates from 8/31/2026 (or ASAP) through 11/30/2026, with possible extension.
Requirements
- High school diploma or equivalent required; associate's degree preferred.
- Previous customer service experience required; library, academic, or higher education experience preferred.
- Experience working with computers and standard office software.
- Strong communication and interpersonal skills with the ability to assist a diverse population.
- Ability to learn and apply library policies, procedures, and integrated library systems.
- Strong organizational skills with attention to detail and accuracy.
- Ability to work independently while contributing effectively as part of a team.
Nice To Haves
- Experience working in a library or academic environment.
- Familiarity with library circulation systems or integrated library management systems.
- Experience providing basic technology support to end users.
Responsibilities
- Provide support and instruction to in-person and virtual users in finding materials and using the library catalog, discovery services, and databases.
- Triage information requests to appropriate library and College units, using independent judgment and discretion to respond to nuanced queries.
- Deliver directional assistance and orient users to the physical library space, as well as online library resources and services.
- Assist with and troubleshoot technology issues, including computers, laptops, tablets, assistive technology, printers, and digital scanners.
- Assist users with computer session management.
- Maintain data related to circulation and information services transactions, including tracking statistics.
- Provide front-line support at the library service desk, delivering exceptional customer service and resolving conflicts related to library accounts and use of the physical space.
- Ensure day-to-day library operations by opening, closing, and securing the building on schedule.
- Report facility and public safety issues to the campus access services supervisor and assume responsibility for library operations, facilities, and safety during early morning, evening, and weekend hours when the Access Services Specialist II or campus access services supervisor is unavailable.
- Interpret and implement College policy and procedures, including patron confidentiality (FERPA), copyright compliance, and acceptable use of technology.
- Check materials in/out using the library's integrated management system, update and maintain the patron database, and follow up on overdue materials.
- Perform other duties as assigned.
Benefits
- Temporary, one-month position. This position is not benefits eligible.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
