Libraries & Archives Paraprofessional 3- Circulation and Reserves Specialist

Western Washington University•Bellingham, WA

6d•$3,850 - $5,129•Onsite

About The Position

Library & Archives Paraprofessionals in this position perform a wide variety of tasks in the delivery of library services. Staff perform library technical tasks such as assist clients with reference, informational or bibliographic questions; perform circulation and collection maintenance; stay current with library practices and technology; maintain the operations of library; and participate in the development and implementation of policies. They may input/update library records for patrons as well as materials. This position operates with a fair amount of independence, using knowledge, judgment, and soft skills to help library patrons, as well as provide primary oversight and direction of student employees on Sundays and evening hours; this position is expected to manage day-to-day operations with particular responsibility and oversight over evening security and closing procedures, as well as assigned projects. Work is expected to be done independently, under general direction. This position may consult with the Head of Circulation & Reserves about complex or unprecedented issues. The Western Libraries is currently open until 9pm Sunday through Thursday with the potential to extend hours in the future. Currently, this closing position will work Sunday through Thursday 12:15-9:15pm during the academic year (Sept-June), Monday through Friday 8am-5pm during intersessions, and Monday through Friday 8:15am-5:15pm during the summer. If hours are extended, this position would receive at least two weeks' notice prior to the change of schedule. The successful applicant will serve as the only regular FTE staff in the building on Sundays and evenings.

Requirements

High school graduation or equivalent; and three years’ experience in the functional operations of a library or archives
Record of providing courteous, efficient, and effective service to patrons of diverse backgrounds, identities, experiences, and needs.
Ability to multi-task and work effectively in a busy public-facing environment with frequent interruptions and competing priorities
Ability to direct the work of others, including student employees
Ability to communicate effectively verbally and in writing
Must be able to push book trucks weighing up to 40lbs

Nice To Haves

Experience working in an academic library
Experience successfully working in a team environment
Demonstrated ability to use and explain information tools and services
Excellent organizational skills with an attention to detail; ability to solve problems
Experience working with complex Library Information Systems, such as Alma
Proficiency in Microsoft Office suite
Familiarity with Library of Congress call numbers system

Responsibilities

Serve as the primary Western Libraries point of contact all hours on Sundays and evening hours Monday through Thursday.
Oversee closing procedures 5 days a week (Sunday through Thursday), ensuring secure, reliable, and efficient closing operations. Open library buildings on Sundays.
Monitor the library buildings and respond to library security and safety concerns as the primary point of contact on Sundays and late evening hours Monday through Thursday.
Provide a professional level of customer service to patrons at a busy service counter, over the phone, through chat, and via email; explain library procedures, rules and service policies.
Perform and oversee routine circulation desk tasks, including checking materials in/out, and processing of materials using Alma.
Perform complex circulation functions and make authorized decisions regarding exceptional circumstances.
Effectively use technology, information tools, and library specific software and web applications to accomplish assigned tasks, including tools such as Alma, Primo (OneSearch), ILLiad, and the Course Reserves system.
Provide routine support for common area computers, scanners, and printers. Direct problems appropriately, including submitting ATUS Help Desk forms.
Routine stacks management tasks, including backdating, shifting, checking in and processing of materials from return bins and other library departments using Alma.
Assist with the processing of physical and e-reserves.
Troubleshoot basic, time-sensitive course reserves issues during shifts outside of typical business hours.
Direct the work of students including taking daily operations, priorities, and staffing into account.