Librarian

Madison College•Madison, WI

1d•Hybrid

About The Position

Madison College’s Libraries and Academic Support Services is seeking a Librarian to provide library and academic support services at the Goodman South Branch Campus. The position provides daily, real-time academic technology support to students with varied technical skills, helping them use digital tools, troubleshoot technology challenges, and develop the skills and confidence needed to participate in coursework. Digital and information literacy instruction is central to the role, delivered through individual assistance, reference and circulation desk services, classroom instruction, and instructional content creation. The Librarian adapts support to different levels of user knowledge, learning preferences, and communication needs, using multiple modalities to make assistance accessible and effective. The Librarian manages daily library and student achievement center operations, develops collections, and builds partnerships with faculty and academic programs to align resources and services with student needs. The role connects students and faculty with technology, information resources, and personalized instruction to strengthen engagement, support academic success, and expand access to learning services. This is a full-time position of 40 hours per week, 52 weeks per year. Operational hours are Monday through Thursday, 8:00 a.m. to 6:00 p.m.; Friday and Saturday, 9:00 a.m. to 3:00 p.m. Flexibility is required, and evenings and Saturdays may be required based on business need. The position currently offers a hybrid schedule of three days on campus and two days remote, subject to change under Madison College policy.

Requirements

Master of Library Science or Master of Library Science and Information Studies.
Two to four years of relevant, progressive, professional work experience.
Knowledge of research methods, academic databases, online learning tools, learning methods, artificial intelligence, and academic writing.
Knowledge of academic technologies, including learning management systems, videoconferencing products, course software, personal devices, authentication methods, College systems, and other digital tools.
Skill in developing and delivering information literacy instruction, workshops, and digital learning materials.
Skill in data analysis and interpretation.
Ability to manage multiple processes, meet deadlines, and maintain accuracy in a fast-paced environment.
Ability to provide effective customer service and resolve concerns.
Skill in engaging positively with all populations and communities and contributing to a safe, inclusive learning and work environment.
Skill in communicating effectively and respectfully.
Must be legally authorized to work in the United States at hire and maintain work authorization throughout employment; Madison College does not offer H-1B or other work authorization visa sponsorship for this position.

Responsibilities

Manage daily operations of one or more library and academic support services at a regional or metro campus to enhance student success.
Provide daily intervention and troubleshooting for academic technologies and College tools, including online testing software, student accounts, registration and enrollment, course software, the laptop program and setup, online research, and access issues.
Provide information literacy instruction and academic support, collaborating with faculty to integrate research skills, evidence-based practices, and digital literacy into curriculum and coursework through class visits, content creation, workshops, and real-time support.
Serve as the primary student technology support contact, troubleshooting academic technology challenges and training students on essential software.
Develop and implement outreach and engagement for students, staff, and faculty, including workshops, academic skill-building events, College-wide events, and course content supporting information and digital literacy and College strategic initiatives.
Support assessment of library and academic support services, identify trends, and recommend service improvements.
Use independent judgment to identify evolving student needs, adjust workflows, and customize support strategies in alignment with the library and College missions, student demographics and learning needs, and unit priorities.
Perform other related duties within the scope of the position as required for efficient division operations and institutional objectives.