Librarian - Robinson-Spangler Carolina Room

Mecklenburg County•Charlotte, NC

1d•Onsite

About The Position

Charlotte Mecklenburg Library is hiring a Librarian focused on the history of North Carolina, Mecklenburg County, and its municipalities. Reporting to the Robinson-Spangler Carolina Room Manager, the role works closely with Archives and Special Collections staff to provide reference services, recommend collection materials, and develop programs for adults, teens, and occasionally children. Programming on local history and culture at the Main Library is critical to the role. The position performs professional and technical library work, helping customers access library resources in print, digital, media, program, and class formats. It responds to reference, research, homework, and readers’ advisory requests; explains library services and policies; develops and promotes collections; supports lifelong learning and workforce development; and provides technology assistance one-on-one and in classes or programs. It also assists job seekers with resumes, cover letters, researching opportunities, and access to relevant resources and job listings. The position is based temporarily at the Library Administration Center until the Main Library opens, and then at the Main Library. The work environment is an office setting with moderate noise. This is an exempt, salaried position.

Requirements

At least two years of public library experience.
Master’s degree in Library Science from an ALA-accredited institution.
NC Public Library certification, or the ability to obtain it within 12 months of hire.
Knowledge of library science and the reference interview process.
Familiarity with the library’s classification system, the cataloging interface of the Online Public Access Catalog, and OCLC/MARC records.
Familiarity with readers’ advisory and reference resources.
Excellent customer service and strong verbal and written communication skills.
Ability to work with a diverse population and assess customer needs and abilities to match them with appropriate information or materials.
Excellent time-management skills and attention to detail.
Advanced proficiency with various computer applications and technological adeptness with PCs, tablets, mobile devices, internet and database searching, and email.
Ability to make sound decisions, collaborate effectively, apply professional knowledge, plan and organize work, manage time and resources, focus on customer needs, and pursue ongoing learning.

Nice To Haves

Demonstrated interest in or knowledge of North Carolina history and culture.
Demonstrated experience in library programming.
Experience conducting reference interviews and answering complex reference questions.

Responsibilities

Match customers’ information, research, and recreational reading requests with appropriate resources and determine the most timely, authoritative, and suitable sources and formats.
Provide reference, research, homework, and readers’ advisory assistance.
Train and guide customers in using electronic reference resources, internet searches, e-books, digital downloads, and library technology.
Help customers use PCs, tablets, and mobile devices; troubleshoot hardware and software issues or provide instruction based on customers’ needs.
Manage and maintain assigned areas of the library collection, assess community needs and requests, review selection resources, and recommend purchases.
Perform collection management tasks to ensure resources meet community information and recreational needs.
Plan and deliver quality programs for target audiences, including programs focused on local history and culture.
Create promotional materials and displays, and merchandise the collection.
Develop programs, publications, and displays to enhance library services.
Continue professional development through activities such as workshops, classes, webinars, conferences, and retreats.
Perform administrative duties that may include serving as manager on duty, scheduling employees, submitting maintenance and IT tickets, addressing customer concerns, reserving meeting rooms, and interpreting and enforcing library policy.
Use sound judgment and available resources to determine appropriate actions.
Assist job seekers with resumes and cover letters, researching opportunities, and maintaining community-appropriate resources and job listings.