Librarian - Robinson-Spangler Carolina Room
About The Position
Charlotte Mecklenburg Library is hiring a Librarian focused on the history of North Carolina, Mecklenburg County, and its municipalities. Reporting to the Robinson-Spangler Carolina Room Manager, the position works closely with Archives and Special Collections staff to provide reference services, develop adult and teen programs (and, less often, children’s programs), and recommend additions to the collections. Programming on local history and culture at the Main Library is critical to the role; public-library programming experience is preferred. The position performs professional and technical library work, helping customers access library resources in print, digital, media, program, and class formats. Work includes answering reference, research, homework, and readers’ advisory requests; explaining library services, policies, and procedures; developing and promoting collections; and supporting programs and classes for lifelong learning, early literacy, educational support, and workforce development. The role also provides technology assistance and supports job seekers with resumes, cover letters, opportunity research, and relevant job listings and resources. The role is based at the Library Administration Center temporarily until the Main Library opens, and then at the Main Library. The position is salaried and exempt. Applicants must have at least two years of public library experience and a master’s degree in library science from an ALA-accredited institution. North Carolina Public Library certification is required or must be obtained within 12 months of hire.
Requirements
- At least two years of public library experience.
- Master’s degree in library science from an ALA-accredited institution.
- North Carolina Public Library certification, or ability to obtain it within 12 months of hire.
- Knowledge of library science and the reference interview process.
- Familiarity with the library’s classification system, the Online Public Access Catalog cataloging interface, and OCLC/MARC records.
- Familiarity with readers’ advisory and reference resources.
- Excellent customer service, verbal, and written communication skills.
- Ability to work with a diverse population and assess customer needs and abilities to match them with appropriate information or materials.
- Excellent time-management skills and attention to detail.
- Advanced proficiency in various computer applications.
- Technological adeptness with PCs, tablets, mobile devices, internet and database searching, and email.
- Ability to make sound decisions, collaborate, maintain professional knowledge, plan and organize work, manage time and resources, focus on customer needs, and pursue continuous learning.
Nice To Haves
- Demonstrated interest in or knowledge of North Carolina history and culture.
- Demonstrated experience in library programming.
- Experience conducting reference interviews and answering complex reference questions.
- Experience with programming in public libraries, particularly on local history and culture.
Responsibilities
- Match customer requests to appropriate library resources to meet informational, research, and recreational reading needs.
- Identify timely, authoritative, and appropriate information sources based on customer questions, information needs, and preferred formats.
- Train and guide customers in using electronic reference resources, internet searches, e-books, digital downloads, PCs, tablets, and mobile devices.
- Troubleshoot software and hardware issues and assess the level of technology instruction customers need.
- Manage and maintain assigned collection areas, using community needs, customer requests, reviews, bibliographies, and lost and missing reports to recommend purchases.
- Perform collection-management tasks to ensure resources meet community information and recreational needs.
- Provide quality programming for targeted audiences and create promotional materials and collection displays.
- Develop creative programs, publications, and displays that enhance library services.
- Continue professional development through workshops, classes, webinars, conferences, retreats, and other learning opportunities; identify activities that support professional goals.
- Perform administrative duties as needed, including serving as manager on duty, scheduling employees, submitting maintenance and IT tickets, addressing customer concerns, reserving meeting rooms, and interpreting and enforcing library policy.
- Use sound judgment and available resources to determine appropriate actions.
- Provide reference services and programs in collaboration with Archives and Special Collections staff.
- Recommend additional materials for the collections.
- Assist job seekers with resumes, cover letters, research into opportunities, and maintaining appropriate community resources and job listings.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
