Liaison (NE)

DP World•Detroit, MI

About The Position

The Liaison works with customer personnel to understand reported concerns and determine responsibility with the appropriate parties. The role responds to and reviews customer concerns across departments at the customer facility, follows up and assists with containment when necessary, and provides proactive support at all levels of customer concerns. The Liaison may champion or participate in problem-solving teams, report concerns promptly to the syncreon Production Manager for distribution within the plant, and summarize and distribute customer plant summary reports to appropriate syncreon personnel. Other duties may be assigned.

Requirements

Minimum high school diploma; college education or other related training and development is preferred.
Related experience in a supplier-related and/or production environment is preferred.
Background in inventory control is preferred.
Solid understanding of JIT practices.
Ability to use Microsoft Office, including Excel, Word, Access, and Outlook.
Above-average interpersonal, organizational, and written and oral communication skills to work with a wide range of internal and external customers.
Experience coordinating multiple responsibilities.

Nice To Haves

College education or other related training and development.
Experience in a supplier-related and/or production environment.
Background in inventory control.

Responsibilities

Liaise with appropriate customer personnel to understand reported concerns and jointly apportion responsibility to the appropriate parties.
Respond to and review customer concerns for each department at the customer facility.
Follow up on concerns and assist with containment when necessary.
Provide proactive responses to customer concerns, including serving as a champion or member of a problem-solving team.
Report concerns promptly to the syncreon Production Manager for distribution within the syncreon plant.
Summarize and distribute available customer plant summary reports to appropriate syncreon personnel.
Perform other duties as assigned.