Liaison Officer

City of Regina•Regina, SK

1d•CA$57,859 - CA$77,149•Onsite

About The Position

The Liaison Officer provides administrative, coordination, and customer service support related to inquiries, requests, and concerns received from City Council, residents, stakeholders, and Administration. The position assists with tracking inquiries, coordinating information, maintaining records, supporting timely responses, and providing administrative and operational support within the Office of the City Clerk.

Requirements

Exceptional written and verbal communication skills, with the ability to communicate professionally and effectively with elected officials, Administration, residents, stakeholders, and the public.
Excellent customer service, organizational, time management, and coordination skills, with the ability to manage competing priorities, triage inquiries, meet deadlines, and maintain accuracy in a fast-paced environment.
Advanced proficiency with Microsoft Office applications, including Microsoft Excel, and experience utilizing reporting, tracking, databases, CRM, and information management systems.
Sound judgment, discretion, and the ability to maintain confidentiality while handling sensitive inquiries, records, and administrative matters.
Assess, prioritize, and triage inquiries while determining appropriate follow-up actions and escalation requirements.
Manage competing priorities, changing deadlines, and stakeholder expectations.
Coordinate responses involving multiple business areas and monitor ongoing matters to ensure timely follow-through.
Proof of education is required.

Nice To Haves

Successful candidates may be required to provide a satisfactory criminal record check per the City of Regina's Criminal Record Check Policy.
Additional assessments may be conducted to evaluate competencies, skills, and knowledge.

Responsibilities

Serves as a primary point of contact for inquiries, requests, concerns, and service-related matters received from City Council, residents, stakeholders, and Administration.
Receives, tracks, prioritizes, and coordinates inquiries to support timely responses and appropriate follow-up.
Maintains inquiry tracking systems, records, correspondence, and related documentation.
Assists with preparing responses, reports, and information requested by internal and external stakeholders.
Provides administrative and coordination support for meetings, committees, stakeholder engagements, and special projects.
Coordinates meeting logistics, materials, documentation, and follow-up activities as assigned.
Prepares and maintains reports, spreadsheets, presentations, records, and other administrative documents.
Supports office operations through effective organization, record maintenance, and service continuity activities.
Builds and maintains positive working relationships with City Council, Administration, residents, stakeholders, and community partners.
Provides information regarding processes, procedures, and service expectations in a professional and customer-focused manner.
Contributes to continuous improvement initiatives that support effective service delivery and operational efficiency.
Maintains confidentiality and professionalism when handling sensitive information and inquiries.
Participates in knowledge sharing, cross-training, and service continuity activities.
Provides reciprocal backup coverage for administrative support functions and supports a team-based approach to service delivery.