Liaison-Law Enforcement and Municipal Court

NORTH TEXAS BEHAVIORAL HEALTH AUTHORITY•Dallas, TX

7d•$65,000 - $68,000•Onsite

About The Position

North Texas Behavioral Health Authority (NTBHA) is seeking a Law Enforcement and Municipal Court Liaison to support a collaborative system of care for people with severe mental illness, serious emotional disturbances, and substance use disorders. The liaison works with law enforcement, emergency medical services, co-responder teams, municipal courts, community providers, and NTBHA staff to coordinate behavioral health services, follow up on service calls and hospital discharges, and connect people with appropriate community care. The role oversees care coordination operations with partner agencies by managing dedicated care coordinators while also providing direct care coordination. Work includes basic case management and engagement, referral follow-up, community outreach, court-related coordination, and assessments in municipal jails when needed. The liaison communicates client progress, barriers, and needs to partners and NTBHA staff; participates in behavioral health leadership teams; represents NTBHA with partner agencies; and helps courts and community providers develop coordinated programs and responses. The position is based in Dallas, Texas, and requires travel throughout NTBHA’s catchment area: Dallas, Ellis, Hunt, Kaufman, Navarro, and Rockwall counties. Travel may involve field and home visits, offsite meetings, and co-located sites. A fleet or personal vehicle may be used for business needs; transporting individuals is permitted only in a company vehicle and with management approval. Hours and shift assignments may fall outside normal business hours.

Requirements

Bachelor’s degree in psychology, social work, or a related behavioral health field.
At least two years of community mental health experience working with individuals with severe persistent mental illness and substance use disorders, including crisis services.
Experience providing psychosocial education, skills training, or assessments, particularly with the target population.
Experience participating in a treatment team that develops and monitors treatment plans for people with severe persistent mental illness and substance use disorders.
Knowledge of Texas crisis response requirements.
Knowledge of community resources and providers within the NTBHA service area, including supportive housing and employment, shelters, food banks, social service agencies, charities, and medical and behavioral health providers.
Valid driver’s license, which must be maintained.
Pass and maintain a clear background record as required for a healthcare organization under state and federal contracts, including possible requirements for access to law enforcement information systems.
Ability to work on and knowledge of a personal computer.
Advanced Microsoft Office Suite skills, including Outlook, Word, Excel, and PowerPoint, and ability to learn company-specific programs and software.
Ability to work hours and shift assignments that may be outside normal business hours.

Nice To Haves

Experience with telephone or field crisis response teams, co-responder teams, and courts.
Bilingual ability.

Responsibilities

Use NTBHA-approved curricula and assessments in ways appropriate to clients’ developmental and cognitive abilities and mental health status and symptoms.
Use city and law enforcement information systems as required.
Assist clients in crisis in accessing appropriate mental health services and facilitate continuity of care.
Provide accurate and timely reporting metrics to the Director of Intensive and Forensic Services.
Assess clients’ mental health needs and make recommendations in compliance with clients’ rights, applicable state and federal statutes, and NTBHA policies and procedures.
Build and maintain rapport with people in crisis using Motivational Interviewing and other appropriate methods.
Develop and maintain relationships with agencies and organizations involved in co-responder programs.
Prepare and maintain records, files, documents, reports, and correspondence for NTBHA and partner agencies.
Work constructively with NTBHA employees, partner agencies, clients, and clients’ families.
Manage care coordination operations with partner agencies, including dedicated care coordinators, and conduct direct care coordination.
Follow up and engage clients referred by co-responder teams and community partners, and coordinate basic case management and community outreach.
Work with municipal courts and partner agencies to identify needed services and coordinate care, including developing programs with community providers and resources.
Participate in behavioral health leadership teams and represent NTBHA with partner agencies.
Engage community providers and make appropriate referrals to connect people in the service area with care and other available resources.
Communicate and coordinate with community providers regarding referrals and services, and provide referral updates and feedback.
Conduct care coordination assessments in municipal jails as needed.
Travel throughout NTBHA’s catchment area for field and home visits, offsite meetings, co-located sites, and other business needs.