Liability Claims Specialist
About The Position
Extra Space Storage is hiring a Claims Specialist – Liability as part of a new role created to support the continued growth of our claims organization. Our liability claims are primarily handled by a third-party administrator (TPA). In this role, you’ll focus on coordinating, monitoring, and improving claim activity, while directly managing a small group of lower-severity claims. You’ll gain hands-on experience working across the full claim lifecycle, partnering with adjusters, attorneys, and internal teams to keep claims moving and handled well. This is a strong entry point into commercial claims with clear exposure to how the business operates at scale. This is also a team that values input. You’ll be expected to identify opportunities to improve processes, increase efficiency, and strengthen how we use data.
Requirements
- Bachelor’s degree or current experience as a claims adjuster
- 0–3 years of relevant experience (insurance, claims, customer service, or coordination roles) preferred, but not required
- Organization: Ability to manage multiple priorities and keep work moving
- Communication: Clear, professional, and comfortable working across different audiences
- Attention to Detail: Strong accuracy and follow-through on key information
- Ownership: Takes initiative, follows through, and proactively seeks direction when needed
Responsibilities
- Review and triage new claims, ensuring accurate setup and timely assignment to the appropriate claims lead
- Oversee and resolve a limited group of lower-exposure liability claims (generally under $10,000)
- Coordinate with TPA partners as needed while driving straightforward claims to resolution
- Manage Service Desk tickets and internal requests tied to liability claims
- Ensure issues are tracked, prioritized, and completed timely
- Support claim leaders by gathering information, monitoring claim progress, and following up on key actions
- Help maintain momentum across the broader claims portfolio
- Identify when issues require escalation and ensure they reach the right stakeholders quickly
- Maintain accurate, complete, and up-to-date claim files
Benefits
- Competitive pay
- Excellent benefits
- Great culture rooted in our core values
- Opportunities for career development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
