Liability Claims Adjuster

C.R. England • Salt Lake City, UT

1d • $65,000 • Hybrid

About The Position

The Liability Claims Adjuster reviews assigned claims, conducts investigations to determine company liability, evaluates exposure, sets and adjusts reserves, reviews repair estimates, and negotiates settlements in accordance with company practices and applicable legal requirements.
This role is designed for an experienced adjuster who enjoys working claims from investigation through resolution, communicating directly with claimants, insurance providers, attorneys, vendors, customers, and internal stakeholders, and using independent judgment to resolve matters efficiently and fairly.

Requirements

• Prior property and casualty claims experience with a consistently high level of performance.
• Liability claims experience strongly preferred.
• Strong analytical, problem solving, decision making, and negotiation skills.
• Excellent written and verbal communication skills.
• Ability to organize and prioritize work, meet deadlines, and work with minimal supervision.
• Accuracy, attention to detail, and strong documentation habits.
• Professional communication style when working with claimants, attorneys, insurance companies, governmental agencies, management, and team members.
• Ability to remain effective in a fast paced environment and handle stressful situations appropriately.
• Working knowledge of Microsoft Office programs and general computer based claim handling.

Nice To Haves

• Commercial auto liability, transportation, trucking, logistics, or maintenance related claim experience.
• Bodily injury and property damage claim handling experience.
• Knowledge of industry claim handling standards, Medicare requirements, and applicable state insurance rules and regulations.
• Experience with RM Client, BMI, AS400, TMT, TMS, or similar transportation and claim systems.
• Bachelor's degree in a business related field or commensurate work related experience.

Responsibilities

• Review assigned claims and conduct investigations to gather facts needed to determine company liability.
• Review repair estimates submitted by claimants for accuracy and relationship to the reported accident facts.
• Send estimates for third party review as appropriate.
• Evaluate claim exposure and establish or adjust reserves as needed.
• Use critical thinking and sound judgment to resolve complex issues throughout the claim process.
• Negotiate and settle claims with claimants and attorneys on behalf of the company.
• Maintain claim systems and workflows to ensure files are handled in a timely and organized manner.
• Review aged claims and close files when appropriate.
• Apply applicable rights of recovery, statutes of limitation, and jurisdiction specific claim considerations to obtain the best practical outcome for the company.
• Research and collect photographs, invoices, estimates, and other accident related documentation.
• Follow Medicare compliance requirements to ensure bodily injury claims are settled appropriately.
• Handle multiple claimants, vendors, attorneys, and internal customers professionally.
• Manage urgent situations, competing priorities, and conflict in a calm and effective manner.
• Keep company leadership informed of claim priorities, trends, and issues requiring attention.
• Practice and observe company safety rules, policies, and procedures.
• Maintain a positive, professional image when communicating with internal and external parties.
• Treat each individual with care, dignity, fairness, respect, and recognition.
• Work productively and collaboratively with supervisors, peers, and cross functional partners.
• Display teamwork, ownership, dependability, and a willingness to solve problems.
• Provide excellent customer service to internal and external stakeholders.
• Adhere to company policies and established departmental processes.

Benefits

• Remote or partial remote work environment with the ability to manage files independently
• Autonomy to apply professional judgment and claim handling experience
• Direct access to leadership and internal decision makers
• Opportunity to focus on claim investigation, liability evaluation, negotiation, and resolution
• Commercial transportation claims that involve meaningful facts, evidence, damages, and liability issues
• Collaborative team environment that values ownership, professionalism, and practical problem solving
• Stable company environment outside the traditional insurance carrier setting

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree