LHCSA Staffing Specialist I

FreedomCare•Albany, NY

7d•Onsite

About The Position

FreedomCare is seeking a LHCSA Staffing Specialist for their Licensed Home Care team in Albany, NY. This role is based in the office with daily travel to the Albany FreedomCare office. The LHCSA Staffing Specialist will ensure patients receive the level of care and attention they deserve by problem-solving and taking ownership of customer requests. The role involves ensuring HHA coverage for patients' needs, pairing caregivers with patients, ensuring caregivers follow care plans, working with recruiters to find aides, keeping HHAs compliant with regulations, and maintaining scheduling and administrative records. The position also supports business processes to improve operations and the customer experience.

Requirements

2+ years in a similar role
Experience in a LHCSA preferred
Previous medical experience a plus
HHA Exchange software experience strongly preferred
Ability to think creatively and proactively to solve problems and improve processes
Proven exceptional customer service skills
Excellent written and verbal communication skills
Proficient computer and phone knowledge
Comfortable with technology
Must have poise and patience when dealing with customers, both internal and external

Nice To Haves

2 + years of customer service experience within a homecare agency organization
Bilingual in Spanish, or other languages desired

Responsibilities

Work with patients, caregivers, and nurses to ensure HHA coverage for patients’ needs
Pair caregivers and patients together, using a thoughtful approach to ensure the best fit possible
Ensuring caregivers are providing the compassionate care plan developed by the nursing department
Work with the HHA recruiter to find and select high quality home health aides
Keep the HHAs in compliance with regulatory requirements
Maintain files and records related to scheduling HHAs, including hours scheduled/worked, administrative records, and client rosters
Support business processes to regularly improve and streamline operations and our ability to provide a seamless, service-oriented experience for our valuable patients