LHCSA Staffing Specialist I (Albany, NY / Hybrid)

FreedomCare•Albany, NY

22h•Hybrid

About The Position

FreedomCare is a leading healthcare company dedicated to revolutionizing home care delivery. Since 2016, we have focused on providing dignity and support to patients in their homes and to the caregivers who serve them. As the largest consumer-directed home care agency in NY State, we are continuously expanding our reach and innovating through technology. Our core values—Here For You, Own It, Do the Right Thing, and Be Positive—guide our commitment to exceptional care. We are seeking a passionate LHCSA Staffing Specialist to join our Licensed Home Care team in Albany, NY. This role is based in the office with daily travel to our Albany office. The LHCSA Staffing Specialist plays a crucial role in ensuring our patients receive the highest level of care and attention by effectively managing staffing needs and problem-solving customer requests with integrity and a positive attitude.

Requirements

2+ years in a similar role.
Ability to think creatively and proactively to solve problems and improve processes.
Proven exceptional customer service skills.
Excellent written and verbal communication skills.
Proficient computer and phone knowledge; comfortable with technology.
Must have poise and patience when dealing with customers, both internal and external.

Nice To Haves

Experience in a LHCSA preferred.
Previous medical experience a plus.
HHA Exchange software experience strongly preferred.
Bilingual in Spanish, or other languages desired.
2 + years of customer service experience within a homecare agency organization.

Responsibilities

Work with patients, caregivers, and nurses to ensure Home Health Aide (HHA) coverage for patient needs.
Pair caregivers and patients thoughtfully to ensure the best possible fit.
Ensure caregivers are providing compassionate care according to the care plan developed by the nursing department.
Collaborate with the HHA recruiter to find and select high-quality home health aides.
Maintain HHA compliance with regulatory requirements.
Maintain files and records related to scheduling HHAs, including hours scheduled/worked, administrative records, and client rosters.
Support business processes to regularly improve and streamline operations and enhance the service experience for patients.