Lexus Genius/Product Specialist

Swickard TOL, LLC d/b/a Lexus of Thousand Oaks • Thousand Oaks, CA

8d • $40,000 - $100,000 • Onsite

About The Position

At Lexus of Thousand Oaks, the vehicle delivery experience is where the entire purchase journey comes together, and the Lexus Genius is the person who makes it exceptional. This is a role built for someone who is genuinely good with people, genuinely comfortable with technology, and genuinely committed to sending every guest home confident, unhurried, and impressed. No automotive background required. We hire for the right approach and train everything else.

Requirements

• No automotive experience required -- hospitality, luxury retail, hotel, concierge, tech support, or similar guest-facing backgrounds are exactly what we're looking for
• Genuine comfort with technology and digital tools -- Lexus vehicles are feature-rich and guests need someone who can explain that confidently and clearly
• Clear, calm, and professional communicator -- you put guests at ease and make complex technology feel approachable
• High attention to detail -- paperwork, delivery checklists, and vehicle presentation all need to be exactly right
• Valid driver's license with a clean driving record

Nice To Haves

• Automotive experience is a plus -- not a requirement

Responsibilities

• Own the vehicle delivery experience from start to finish -- every guest, every time, to the Lexus standard
• Deliver new and pre-owned Lexus vehicles with confidence and care -- walking guests through features, technology, and Lexus systems in a way that feels personal, not scripted
• Ensure paperwork, plates, and accessories are accurate, complete, and ready before every delivery
• Coordinate with Sales, Finance, and Service to ensure clean handoffs and a seamless guest experience from purchase through delivery
• Create a relaxed, unrushed, premium delivery experience -- guests should leave feeling genuinely taken care of
• Support strong CSI results through consistency, follow-through, and a hospitality-first approach to every interaction

Benefits

• Paid Lexus brand, product, and technology training
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Clear career path -- strong Lexus Genius team members grow into sales consultant, finance, and leadership roles at Swickard
• Employee vehicle purchase and service discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed