Lexus BDC Sales Manager

Keeler Motor Car Company•Westport, CT

1d•Onsite

About The Position

Lexus of Westport is seeking an experienced, polished Business Development Center Manager to lead our BDC and own the first impression of the Lexus brand. This role turns phone, internet, chat, and text inquiries into shown appointments and long-term guest relationships - at a luxury standard consistent with Lexus CSI. The BDC is often the guest’s first contact with the dealership. We need a hands-on leader who coaches a team, runs a tight CRM process, and partners with Sales and Service.

Requirements

3-5 years automotive BDC, internet sales, or dealership BDC experience; management preferred
Strong written and verbal communication; professional, guest-ready presence
Data-driven; comfortable with daily/weekly performance reporting
Proficient with dealership CRM (preferably E-Leads)
Organized, accountable, and effective in a fast-paced store
Valid driver’s license

Nice To Haves

Luxury or high-line experience a plus
Proven results in appointment show rate, lead conversion, and team coaching

Responsibilities

Lead daily BDC operations: inbound and outbound calls, internet leads, chat, and text
Hire, schedule, coach, and hold BDC representatives accountable to monthly goals
Set, confirm, and recover appointments; improve show rate and conversion
Respond to OEM, website, and third-party leads with urgency and a luxury tone
Keep CRM records complete and follow-up processes consistent
Monitor KPIs: contacts, appointments set, shows, sold units, service retention, and CSI
Coordinate clean handoffs with Sales Consultants, Sales Managers, Service Advisors, and the Service Manager
Support online merchandising accuracy where it affects lead quality
Train the team on scripts, product talking points, and Lexus brand representation
Protect guest experience from first contact through showroom or service drive