LevelUp Coach

Chicago Housing Authority•Chicago, IL

5d•Hybrid

About The Position

The LevelUp Coach is responsible for the recruitment of new participants, coaching of program participants, conducting needs assessments, providing referrals to services and trainings, and supporting participants to stay on track to achieve their goals in LevelUp (CHA’s Family Self-Sufficiency Program). LevelUp Coaches maintain program records, build partnerships with service providers, and report on program outcomes.

Requirements

Some college coursework required
Minimum of two (2) years of direct experience in counseling, case management or coaching diverse populations with low income or in programs where strong monitoring or quality assurance of program regulations was required
Demonstrated knowledge of the characteristics, needs, and interests of public housing and voucher residents
Ability to communicate effectively, both verbally and in writing, and speaking to large audiences virtually and in person is required
Candidate must be proactive, a critical thinker, maintain a high work ethic, be self- motivated and focused, maintain a positive outlook and responds to change in a positive manner
Ability to work independently and within a team environment and possess excellent organizational skills
Knowledge and use of Microsoft Word, Excel, and Outlook with proficiency
Demonstrated ability to plan and organize activities and services
Establish comfortable and effective relationship with others
Secure the cooperation of others
Successfully work with and serve a diverse local community
Demonstrated characteristics of initiative and resourcefulness; courtesy; sensitivity to the needs of residents
Valid Driver’s License required
Successfully passing the FSS certification exam is required within 180 days of employment
Communicate effectively, both verbally and in writing, and speaking to large audiences virtually and in-person
Be proactive, a critical thinker, maintain a high work ethic, self-motivated and focused
Maintain a positive outlook and responds to change in a positive manner
Work independently and within a team environment and possess excellent organizational skills
Have intermediate working knowledge of computer software including Microsoft Office with the ability to learn new software applications
Be skilled in reading, interpreting, and applying HUD rules and regulations and CHA’s policies and procedures
Have the ability to work with a diverse population and apply decision-making and conflict resolution skills
Have the ability to always project a professional image
Have the ability to work in a fast-paced environment
Demonstrate characteristics of initiative, resourcefulness, courtesy and sensitivity to the needs of residents

Nice To Haves

A bachelor’s degree in Public Administration, Business Administration, Social Work, or similar field is preferred
Experience with asset-building strategies and resources preferred, including savings, homeownership, education, entrepreneurship, and small business development

Responsibilities

Recruits and enrolls families and individuals in the LevelUp program
Establishes effective relationships with participants through coaching services with an asset building lens to assist in goal setting
Assess service needs of program participants to access appropriate public or private community services to obtain specialized types of assistance
Provides coaching and education in life skill areas such as housing, employment, education, financial fitness, public assistance, and homeownership
Assists participants in the development of detailed goals and plans, and program agreements
Refers participants to CHA’s Special Programs, including but not limited to HOME, WORC, and Partners in Education
Creates accurate LevelUp savings statements and coaching notes
Serves as a liaison between teams and departments within CHA who goals relate to the LevelUp program
Maintains accurate and up-to-date program files. Inputs data and tracks program activity in CHA’s tracking system
Networks with community agencies, determines key leadership from the agencies and coordinates participation, specifically for the Program Coordinating Committee, to connect participants to other internal and external resources that support their goals
Collaborates with community agencies for the provision of services for the LevelUp program and participants
Secures Memorandum of Understanding or other informal agreements with community agencies to ensure on-going provision of services for program participants
Prepares and presents workshops, information sessions and educational materials, in-person and virtually related to various program components, to a wide variety of audiences, including clients, staff, and the public
Maintains knowledge of successful national and local efforts to assist families with low-income achieve economic self-sufficiency
Manages a coaching caseload of 80-85 families and regularly meets with participants remotely, in their homes as well as other agreed upon locations
Travels to attend off-site trainings, meetings, and events, as assigned
May be asked to handle tasks outside of job description to meet broader goals of CHA and Resident Services

Benefits

Vacation, Sick and Personal, competitive PTO package
Medical (HMO, PPO, and No employee cost High-Deductible PPO) Dental, Vision, and Life Insurance
Short-Term and Long-Term Disability Insurance
Long-Term Care Insurance
Pet Insurance
Parking Transit
Prepaid Legal Services
Brightstar 529 College Savings Plan
Identity Theft Protection
Hospital Indemnity Insurance
Voluntary Critical Illness Insurance
Deferred Compensation Plan: Empower 457/401(a) with a 3% employer match
Pension Plan: CHA makes contributions on behalf of the employee, along with the employee's 3% contribution; 100% vesting occurs after 6 years of continuous employment or opt-out of CHA's Retirement Plan and continues to participate in the Municipal Employees Annuity and Benefit Fund of Chicago
Hybrid work schedule (position specific)
This position may be eligible for remote work following a successful completion of a 90-day probationary period according to CHA’s established policies and procedures.