WC Claim Associate I LevelUP

Ccmsi•Lisle, IL

3d•Hybrid

About The Position

The LevelUP Career Development Program – Claims Trainee is a paid, full-time training program designed to launch your career as a Claims Professional. This is not a temporary program or a “helper” role—it’s a structured pathway that prepares you to grow into a professional Workers’ Compensation Claims Adjuster/Claim Representative role. In simple terms: you’ll learn how to help employees who are injured at work navigate the claim process, communicate with people involved, gather information, document decisions, and keep things moving forward—accurately, timely, and with care. LevelUP generally takes 12-18 months and includes guided learning (eCourses and structured training), work shadowing and hands-on practice, mentoring from experienced professionals, and regular feedback and skill assessments. As you progress, you’ll take on more responsibility and build the skills needed to move into a higher-level claims role. At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Requirements

High School Diploma or equivalent
Interest in building a long-term career in a professional office environment
Strong organization and time management skills (you can prioritize, track tasks, and meet deadlines)
Strong written communication (clear grammar, complete sentences, accurate documentation)
Strong interpersonal skills (professional, respectful, able to listen and explain)
Comfort using technology and learning new systems (typing, navigating multiple applications)
Dependability (consistent attendance, follow-through, and ownership of work)
Ability to learn and follow guidelines, documentation standards, and time-sensitive requirements
Ability to work effectively with feedback, coaching, and evaluations throughout the program
Ability to pass a state licensing exam if required for the claims you will support/handle
Show a strong work ethic and positive, professional attitude
Stay organized and keep work moving without constant reminders
Ask thoughtful questions and learn from coaching
Treat every claim like it represents a real person’s livelihood
Keep commitments—strong follow-up and reliable communication matter here

Nice To Haves

Experience in customer service, call center, administrative support, healthcare office work, legal support, or similar fast-paced environments
Bilingual (Spanish) proficiency — highly valued for communicating with injured employees, employers, or partners, but not required
Experience managing multiple tasks while maintaining accuracy and attention to detail
Familiarity with Medical Terminology is helpful but not required

Responsibilities

Learn CCMSI systems and everyday tools (email/calendar, shared drives, claim systems)
Process incoming documents and bills
Complete required forms and claim paperwork
Communicate by phone and email with people involved in a claim (injured employees, medical offices, employers, attorneys)
Support experienced Claims Professionals by assisting on claim files
Set up new claims and gather key information
Make required contact with involved parties promptly (injured employee, employer, medical providers)
Conduct basic claim investigations and document findings clearly
Build action plans, track deadlines, and move claims forward
Work with a mentor and take on a growing claim workload as your skills develop
Prepare for and (if required for the work you’re assigned) pass a state licensing exam
Manage a larger group of active claim files with increased independence
Participate in claim reviews and legal reviews as part of your learning
Complete advanced best-practices training and prepare for promotion