Level II Tech Support Specialist

Allied Universal • Irvine, CA

2d • Onsite

About The Position

Allied Universal is seeking a Level II IT Support Technician to join its Corporate IT team in Irvine, California. The role provides hands-on technical support to employees, troubleshoots complex IT issues, and serves as an escalation point for issues requiring advanced troubleshooting. Support includes computers, applications, user accounts, connectivity, and other workplace technology, with an emphasis on delivering a positive customer experience.

The position reports to the Corporate Office in Irvine, California, Monday through Friday from 8:00 a.m. to 4:30 p.m. The hourly rate is $28.64. The role may require occasional overtime, travel, or on-call coverage as needed.

Requirements

• At least 1 year of help desk, desktop support, or technical support experience.
• Currently certified in CompTIA or working toward the certification.
• Strong Windows 11 and Microsoft 365 troubleshooting skills.
• Experience supporting PCs, laptops, printers, peripherals, and common business applications.
• Understanding of user accounts, permissions, authentication, and basic networking.
• Familiarity with Microsoft Intune, Microsoft Entra ID, Active Directory, or similar technologies.
• Strong troubleshooting, communication, and customer-service skills.
• Ability to prioritize multiple requests and work independently while contributing to a team.
• Ability to lift and carry computer equipment up to 45 lbs.
• Ability to work occasional overtime, travel, or on-call coverage as needed.

Nice To Haves

• Previous Level II or escalation support experience.
• Experience in a corporate or enterprise IT environment.
• Experience with endpoint deployment, device provisioning, or software deployment.
• Current valid certifications such as CompTIA A+, Network+, or relevant Microsoft certifications.

Responsibilities

• Provide Level II support for hardware, software, applications, access, and connectivity issues.
• Troubleshoot and support Windows 11 PCs, laptops, printers, peripherals, and mobile devices.
• Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, OneDrive, and SharePoint.
• Assist with user accounts, permissions, passwords, and access issues.
• Configure, deploy, maintain, and replace computers and other IT equipment.
• Support endpoint and identity-management tools such as Microsoft Intune, Microsoft Entra ID, and Active Directory.
• Troubleshoot Wi-Fi, VPN, TCP/IP, and basic network connectivity issues.
• Document incidents and resolutions in the IT ticketing system and maintain knowledge-base documentation.
• Partner with other IT teams to resolve escalated issues and support technology projects.

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan, and disability insurance.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed