Level II IT Support Technician

MSP Hire•Ventura, CA

18h•$90,000 - $105,000•Hybrid

About The Position

At Swift Chip , our mission to “Take The SH Out Of IT” isn’t just clever branding — it’s how we operate. We combine national defense-grade cybersecurity standards with a relentless commitment to excellence, innovation, and learning We’re looking for a Level II IT Support Technician who doesn’t just “work in IT” — you live it. If you experiment with AI tools for fun, run a home lab, automate repetitive tasks just because you can, or get excited about emerging tech before it’s mainstream… keep reading. Who You Are A self-starter who takes ownership instead of waiting for direction Deeply curious about AI, automation, and emerging technologies Energized by solving complex problems and improving systems Comfortable translating technical concepts into clear, human language Committed to continuous growth (certifications, labs, experimentation, learning) You don’t just fix issues — you look for smarter, faster, more innovative ways to prevent them.

Requirements

3+ years of IT support experience (MSP experience preferred)
Strong Microsoft 365 expertise
Experience with AI/LLMs and workflow automation
Windows & Mac proficiency (Linux a plus)
A cybersecurity mindset (Security+ or willingness to earn it)
Reliable vehicle, valid driver’s license, and proof of insurance required.
Able to lift/move up to 25 lbs regularly and up to 50 lbs occasionally.
Authorized to work in the U.S. and pass a background check.

Nice To Haves

MSP experience
Linux proficiency

Responsibilities

Deploy, troubleshoot, and optimize infrastructure across diverse client environments
Leverage AI tools (including ChatGPT and automation platforms) to enhance efficiency
Build trusted client relationships onsite and remotely
Take ownership of technical challenges while elevating team knowledge
Document, improve, and innovate processes