Level 3 Technical Lead

Brightworks IT • Wixom, MI

7d • $95,000 - $130,000 • Onsite

About The Position

Brightworks IT is hiring a Level 3 Technical Lead as the senior technical anchor for its Wixom team. The role owns the team’s most complex client escalations, mentors Tier 1 and Tier 2 engineers, and serves as the technical point of contact for key, technically demanding accounts. The position covers complex troubleshooting and client conversations involving areas such as server migrations, network redesigns, Active Directory rebuilds, and security incident response.

The Technical Lead also scopes, plans, and executes infrastructure projects; advises key clients on technical roadmaps and standards; contributes to company-wide technical standards; and leads security incident investigations and remediation in coordination with a SOC partner. The role manages a complex ticket queue in ConnectWise Manage, documents work, communicates proactively, and meets SLAs for P1/P2 work. The position is onsite in Wixom, Michigan, with occasional travel to client sites in the region, and reports to the VP of Operations.

Requirements

• At least 5 years of experience in IT support, systems engineering, or MSP environments, including at least 2 years at a senior or lead level.
• Deep expertise in Windows Server 2016–2022, Active Directory, Group Policy, DNS, DHCP, and Certificate Services.
• Advanced Microsoft 365 administration experience, including Exchange Online, Entra ID (Azure AD), Conditional Access, Intune, SharePoint, and Teams.
• Strong networking background, including firewalls (SonicWall, Fortinet, or Meraki), VLANs, site-to-site and client VPN, and routing/switching fundamentals.
• Experience leading infrastructure projects end-to-end, including scoping, planning, execution, and documentation.
• Ability to own client-facing conversations and explain technical trade-offs to nontechnical executives.
• Hands-on experience with RMM/PSA tools, including ConnectWise Manage, Kaseya, Datto RMM, or ConnectWise Automate.
• Proficiency in PowerShell for automation and administration.
• Ability to work onsite in Wixom, Michigan, with occasional travel to client sites in the region.

Nice To Haves

• Microsoft certifications such as MS-102, AZ-104, AZ-500, or MCSE.
• CompTIA Security+, CySA+, or equivalent certification.
• Experience with SentinelOne, CrowdStrike, or similar EDR platforms.
• Familiarity with Datto BCDR, Veeam, or Axcient for backup and disaster recovery.
• Prior MSP experience and familiarity with ticketing, dispatch, and utilization targets.
• Experience with VMware or Hyper-V virtualization.

Responsibilities

• Serve as the highest technical escalation point for the Wixom team, taking ownership of tickets Tier 1 and Tier 2 cannot resolve and driving them to closure.
• Scope, plan, and execute infrastructure projects, including server deployments, Microsoft 365 tenant migrations, network refreshes, firewall replacements, and backup/disaster recovery implementations.
• Mentor mid-level engineers, review their work, run technical knowledge-sharing sessions, and raise the office’s technical standards.
• Act as a trusted technical advisor for key accounts, including quarterly reviews, roadmap conversations, and standards enforcement.
• Contribute to Brightworks’ standards for Windows Server, Microsoft 365, networking, security tooling, and backup.
• Lead investigation and remediation of EDR incidents, phishing events, and account compromises alongside the SOC partner.
• Manage a complex ticket queue in ConnectWise Manage, document thoroughly, communicate proactively, and meet SLAs on P1/P2 work.

Benefits

• Certification reimbursement and paid study time.
• Health insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with company match.
• Opportunity to shape how the Wixom office operates and direct exposure to executive leadership, with a growth path into Principal Engineer or Regional Technical Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed