Level 2 Technician

MSX International•Fountain Valley, CA

18h•Onsite

About The Position

MSX is seeking a Level 2 Automotive Technician to join their team. This role offers a move away from the retail automotive environment into a corporate setting with defined hours, career growth opportunities, consistent pay, and full benefits. The technician will support media events, provide technical assistance for product quality and engineering, and investigate warranty and test parts. Key responsibilities include validating labor times for labor time guides, assisting engineers with Labor Time Study (LTS), and developing repair solutions. The role involves performing complex repairs on fleet vehicles, service department test vehicles, and new model prototypes. The technician will also provide technical support for vehicle quality improvement activities, manage parts orders, and create repair orders for all vehicle work. Additionally, the technician will maintain knowledge of recalls and service campaigns, document findings for Technical Service Bulletins (TSB), and prepare vehicles for various departmental uses including VIP, marketing, media, and special events. The role also includes supervising the preparation of vehicles for specific departmental uses, monitoring and training other technicians, and ensuring high-quality standards and safety protocols are followed. The ability to manage multiple tasks in a fast-paced environment and perform detailed daily record keeping is essential. Travel may be required.

Requirements

Five (5) to fifteen (15) years’ experience at an automotive dealership or repair facility as a bumper-to-bumper technician, or similar comparable role.
Automotive Service Excellence (“ASE”) Master Automotive Technician certification required.
Valid ASE certification or equivalent.
Extensive ability to analyze, diagnose and repair vehicles.
Ability to handle various tools, service equipment. and advanced diagnostic tools.
Microsoft Office 365 proficiency.
Strong written and oral communication skills.
ASE certifications required.
Analytical and problem-solving skills.

Nice To Haves

Hyundai product knowledge and experience a plus.
Dealer Management System (“DMS”) experience a plus.

Responsibilities

Validate current LTS times for labor time guides and support LTS Engineering Technicians, including self-documentation (written and video recording) of findings.
Assist Product and Accessory Quality Engineers in performing Labor Time Study (LTS) for labor time guides, including self-documentation of the LTS.
Assist in development and communication of repair solutions to HMA’s Quality and Service Engineering Department and Techline Assistance Center (“TAC”).
Perform complex repairs and maintenance of fleet vehicles, service department test vehicles, and new model prototypes.
Provide technical support for all related vehicle quality improvement activities.
Order required parts for Engineering/fleet vehicles needing repairs and shop supplies as needed.
Investigate, inspection and installation of warranty and test parts for engineering investigation – Stating & dynamic evaluations as needed.
Create and maintain Repair Order (“RO”) for documentation for any work done to vehicles.
Determine service repairs needed, vehicle records and maintain up-to-date knowledge about recalls, service campaigns, and warranty part repairs.
Review and document any findings in Technical Service Bulletin (TSB) to provide feedback to the Engineering group.
Provide technical support for Engineering and PR department activities as necessary, e.g., preparing/reworking vehicles and participation in PR media introduction activities.
Prepare vehicles for other specific departmental uses (e.g., VIP, marketing, media, and special events).
Supervise preparation of vehicles for other specific departmental uses (e.g., marketing, media, and special events).
Monitors the day-to-day performance and training of each Technician, provides feedback on performance and manages any underperformance.
Relays information to HMA Project Manager.
Crosstrain and supervise other Engineering Technicians to ensure high quality standards are being following as provided by HMA Project Manager.
Follow and promote high standards of safety, cleanliness, and organization.
Able to manage multiple tasks in a fast-paced environment.
Perform detailed daily record keeping and reporting.
Perform other related duties as assigned by MSX and HMA Project Manager.