Level 1 Help Desk Technician
About The Position
Level 1 Helpdesk Technician Are you the person your friends and family call when their Wi-Fi stops working? Then we might have the perfect job for you. We're looking for a friendly, curious problem-solver to join our helpdesk team. You don't need to know everything - just bring a great attitude, a willingness to learn, and enough tech savvy to tell the difference between a monitor and a modem. What you'll be doing: You'll be the first point of contact for people who need tech help. That means answering questions, walking folks through fixes, and making someone's frustrating day a little better. Think of yourself as a tech translator - turning "it's broken" into "ah, here's what happened and here's how we fix it."
Requirements
- A solid understanding of everyday tech: computers, email, web browsers, printers.
- Comfort with basic troubleshooting.
- Clear communication skills - you can explain things without making people feel silly for asking.
- Patience and a genuine desire to help people.
- Familiarity with Windows operating systems.
Nice To Haves
- Worked with a ticketing system before.
Responsibilities
- Be the first point of contact for people who need tech help.
- Answer questions.
- Walk folks through fixes.
- Make someone's frustrating day a little better.
- Act as a tech translator.
Benefits
- Training and mentorship to help you grow your skills.
- A supportive team that actually likes working together.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
