Help Desk Technician Level 2
Blue United Sourcing•Trenton, NJ
•Hybrid
About The Position
We are hiring on behalf of a growing NJ-based managed service provider that specializes in technology support for small to medium-sized businesses, particularly in the construction industry. They've been doing excellent work for over a decade and are bringing on a dedicated technician so the team can continue to grow and serve their clients well. This is a full-time, W-2 hybrid role (80% remote) with occasional on-site client visits, primarily in Morris, Monmouth, and Ocean Counties. Mileage is reimbursed.
Requirements
- Remote support and ticketing systems
- Based networking concepts (DNS, DCHP, connectivity troubleshooting)
- Windows desktop operating systems and common-end user troubleshooting
- Strong documentation habits and attention to detail
Nice To Haves
- 5+ years of IT or delivery technician experience.
- Comfort with (or ability to quickly learn) Microsoft 365 services
- A personable, professional phone presence
- Certifications (A+, Network+, Security+) are a plus but not required. Experience talks louder here.
Responsibilities
- Handling client support tickets via phone and email
- Managing user onboarding and offboarding
- Assisting with new hardware setup and configuration
- Using downtime to self-develop, learn new tools, and contribute to internal projects
Benefits
- Mileage is reimbursed
- Computer provided
- 4 to 6 weeks paid onboarding
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
