Lesson Advisor

The Guitar Center Company•Draper, UT

9d•Hybrid

About The Position

The Lessons Advisor supports and grows Guitar Center’s Lessons program by managing inbound and outbound calls, coordinating lesson schedules, and delivering excellent customer service. This role may be performed in a hybrid, remote, or on-site environment, based on business needs and eligibility.

Requirements

Strong communication and customer service skills
Ability to manage multiple systems and tasks simultaneously
Comfortable with outbound calling and consultative conversations
Passion for music, education, or the Guitar Center brand
For remote roles: ability to work in a quiet, distraction-free environment with reliable internet

Nice To Haves

Bilingual Spanish-speaking skills preferred (eligible for pay differential)

Responsibilities

Handle inbound and outbound calls related to Guitar Center Lessons
Advertise and promote Guitar Center Lessons to prospective and existing customers
Schedule students with appropriate instructors based on availability, skill level, and goals
Research students and instructors to ensure accurate placement and follow-up
Manage lesson-related cases, questions, and issue resolution
Stay up to date on processes, systems, tools, and Guitar Center brand standards
Accurately document customer interactions in internal systems
Collaborate with store teams, instructors, and internal partners to support lesson growth and customer satisfaction