Lenfest Operations Assistant - Part Time

Washington and Lee University • Lexington, VA

1d • Onsite

About The Position

The Lenfest Operations Assistant supports ticketing and guest services operations for the Lenfest Center for the Arts, a dynamic performing arts venue that hosts theater, music, dance, lectures, and special events throughout the year. This position serves as a key point of contact for guest, providing exceptional customer service while facilitating ticket sales, event information, and audience support. The successful candidate will be dependable, customer-focused, and comfortable working in a fast-paced environment. Washington and Lee University actively promotes a dynamic and welcoming environment that allows students and employees of multiple backgrounds and perspectives to learn, work, and thrive together. Successful candidates will contribute to that environment and exhibit potential for excellence in their areas of expertise.

Requirements

• High school diploma or equivalent is required
• Minimum of one to three years work experience in an administrative support capacity.
• Strong attention to detail and ability to multitask.
• Strong interpersonal and communication skills with the ability to provide customer service courteously and work effectively with all constituencies.
• Proficient in Microsoft Word and Excel.

Nice To Haves

• Experience in the use of a centralized ticketing system
• Basic accounting knowledge is preferred.

Responsibilities

• Provide exceptional customer service to patrons in person, by phone, and via email.
• Process ticket sales, exchanges, cancellations, refunds, and related financial transactions using the VBO ticketing system.
• Accurately reconcile cash drawers and daily receipts.
• Prepare and administer rental agreements and contracts for internal and external clients, including related billing, journal entries, payment transfers, and external contracting processes.
• Create and manage event reservations and rental bookings within the 25Live scheduling system.
• Assist patrons with inquiries and Lost & Found services.
• Support daily box office and event operations in partnership with the Assistant Director, ensuring continuity of service and workflow.
• Perform general administrative duties, including correspondence, recordkeeping, and office organization.
• Assist with special projects and perform other duties as assigned.

Benefits

• Comprehensive benefits package aimed at supporting the work-life balance, health and wellbeing, financial security, and professional development of employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED