Lending Support Specialist

On Tap Credit Union•Golden, CO

5d•$25 - $28•Onsite

About The Position

At On Tap Credit Union, we're passionate about making a positive impact on our members, our teammates, and our communities. We're looking for a detail-oriented, organized professional to join our Consumer Lending team as a Lending Support Specialist. If you enjoy solving problems, working behind the scenes to ensure loans are processed accurately, and providing exceptional support to both members and teammates, we'd love to meet you.

Requirements

High school diploma or equivalent
Minimum two years of banking, credit union, or financial services experience
Strong organizational skills and exceptional attention to detail
Excellent verbal and written communication skills
Ability to manage multiple priorities while maintaining accuracy
Personal smartphone capable of supporting current iOS or Android operating systems

Nice To Haves

Consumer lending experience
Knowledge of vehicle titling and lien perfection
Experience with MeridianLink, Origence, Symitar, or similar lending platforms
Proficiency with Microsoft Office

Responsibilities

Process vehicle titles, lien perfection, and lien releases accurately and efficiently.
Administer electronic title processing and resolve title exceptions.
Manage ancillary products including GAP, Warranty, Auto Insurance, and Collateral Protection Insurance (CPI).
Serve as the primary contact for insurance companies regarding total loss and damage claims.
Prepare loan documentation and funding packages.
Process loan maintenance requests including payment changes, skip-a-pay requests, rate adjustments, and extensions.
Maintain accurate loan files and electronic records.
Research and resolve loan and title-related issues.
Provide outstanding service to members and internal partners.
Support lending and branch teams with backup loan processing.
Ensure compliance with all applicable regulations and internal policies.