Lending Specialist

Oklahoma AgCredit•Broken Arrow, OK

1d•Onsite

About The Position

The Lending Specialist provides borrowers with excellent customer service by greeting them warmly, posting payments as directed, answering phones calls, filing loans documents electronically, pulling daily reports for review and approval. The Lending Specialist will also support the location by maintaining supplies, marketing items and facility services as needed.

Requirements

Associate’s Degree or experience equivalent to perform the essential functions of the job
1 year of related experience in banking, financial services, legal and title work, and customer service
Or an equivalent combination of education and experience sufficient to perform the essential functions of the job
Oklahoma Notary Public Certification Required or ability to be certified
Working knowledge of the agriculture industry
Knowledge of Word/Excel/Outlook sufficient to create, update and save basic documents
General knowledge of basic accounting practices
Working knowledge in reading and identifying income statements, balance sheets, tax returns and other financial reports
Skill in negotiating general agreements to achieve the best outcome for the organization
Skill in listening and conveying awareness of a customer's problem or issue to find resolution
Skill in utilizing technology to increase efficiency
Skill in interacting and working effectively with others
Skill in promoting the Association’s products and services
Skill in establishing and maintaining relationships with customers or vendors
Skill in organizing material and information in a systematic way to optimize efficiency
Skill in applying processes and procedures
Skill in engaging, collaborating, and building trust with borrowers
Skill in utilizing time in an efficient and effective manner
Skill in focusing on and tracking details
Skill in providing customer service
Skill in delivering difficult messages effectively
Skill in gathering, compiling and organizing information
Skill in oral and written communication, sufficient to exchange information effectively with peers, supervisor, and customers

Responsibilities

Imports loan documents into electronic filing software
Prints, mails or emails lending documents to various departments or customers
Ensures timely completion and scanning of filings, OnBase and post-/pre-close signed documents to borrowers
Reviews legal documents before sending to collateral custodian
Sends delinquency letters to customers
Coordinates with insurance specialist on borrower insurance and filings
Prepares mortgage releases after payoff is received
Prepares Loan Servicing Documents, Books Process and OnBase
Organizes, interprets and verifies legal descriptions and abstracts
Greets walk-in guests with a warm greeting and helps guests or directs them to the appropriate team member
Answers and directs phone calls to appropriate team members
Answers general questions and provides payment receipts to customers
Attends at least two marketing events annually
Coordinates with other team members on marketing, office supplies, activities and other events for the region
Posts monthly payment information to Teller based on data
Initiates wires
Disburses loan fees
Sends accounts payable and ACH’s to accounting for payment
Determines if checks need to go to bank or through machine
Processes checks according to timelines
Balances Check21 inputs daily
Runs daily and monthly reports regarding DFM, Drafts, ACH, LB, FTC, BLS and others as assigned
Identifies when to post transactions or make changes to an account
Obtains approval from Lending Officer or RVP
Scans approved report into OnBase
Performs minor facility maintenance
Identifies need for service on facilities
Schedules service as needed and monitors service delivery for facility needs
Ordering marketing items and giveaways
Checks office supply inventory
Orders online or picks up supplies at local stores
Appropriately protects the confidentiality, security, and integrity of the Association’s systems and data and clients’ data