Lending Specialist-Sales (Consumer Loan Officer)
About The Position
This position is responsible for meeting Direct Consumer Loan production goals while contributing to member satisfaction and other key performance goals. The role originates consumer loans and facilitates or funds loan closings through the organization’s center network, lending center, web, video calls, and other delivery methods. Lending sales team members help existing and potential members make the most of their relationship with Wings. The position uses a consultative sales and service approach to explain the value of the organization’s products and services, including offerings beyond consumer loans. It includes account management, business development through internal and outbound efforts, and financial counseling throughout the consumer lending process, including communicating loan denials. The role also supports member service and education teams, tracks performance and trends, and follows Bank Secrecy Act policies, procedures, and regulations.
Requirements
- High school diploma, GED, or equivalent.
- At least 2 years of experience in a financial services institution.
- At least 6 months of consumer loan origination experience at a financial services institution, such as a bank, credit union, consumer finance company, or lender. Relevant products include auto loans, personal loans, unsecured loans, home equity loans, or HELOCs.
- Knowledge of credit reporting and scoring.
- Knowledge of personal finance, including auto buying, real estate lending, and current affairs related to consumer finance.
- Knowledge of consumer lending regulations.
- Strong critical-thinking and analytical skills.
- Exceptional verbal and written communication skills.
- Capacity to learn and execute new sales skills.
- Typing speed of 30 words per minute or more.
- 10-key skills by touch.
- Proficiency with Microsoft Office (Word, Excel, Outlook) and lending software.
Nice To Haves
- At least 1 year of experience as a Wings MSR-LC.
Responsibilities
- Interview applicants about their financial history and goals and submit loan applications.
- Guide members through the loan process with expertise and help them work toward their financial goals.
- Meet Direct Consumer Loan production goals and contribute to member satisfaction and other KPI goals.
- Originate consumer loans and facilitate or fund loan closings through available delivery channels.
- Use consultative sales and service to explain the value of products and services.
- Conduct internal and external business development and manage accounts and retention.
- Control loan runoff and increase interest and fee income.
- Report and track activity and help identify trends that can improve service and productivity.
- Support education and service teams in meeting service level agreements.
- Develop personal finance and sales expertise to improve effectiveness and profitability.
- Adhere to Wings policies, procedures, and regulations pertaining to the Bank Secrecy Act.
Benefits
- Generous 401(k) match.
- 401(k) discretionary profit sharing.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Life insurance.
- Short-term and long-term disability coverage.
- Health Savings Account with company contribution.
- Employee Assistance Program.
- Paid vacation, sick leave, floating holidays, and volunteer time off.
- Paid holidays.
- Tuition reimbursement.
- Paid parental leave.
- Monthly incentives averaging $3,000 and reaching up to $7,500 per month.
- 3% annual target bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
