Lending Specialist II

New Mexico Mortgage Finance Authority•Albuquerque, NM

5d•$45,200 - $51,900•Onsite

About The Position

Serve as primary contact between lenders and business partners. Performs Lock Desk activities and resolve any issues related to the program guidelines on a case-by-case basis. Perform all aspects of the DPA loan programs to include tracking, reporting, training, and communicating to all related parties. Supports a variety of accounting operations and activities.

Requirements

High School Diploma or a minimum of two years’ mortgage lending experience in loan processing or loan closing preferred
Prior customer service experience
Basic computer skills
Proficient with Word, Excel, and Outlook
Prior experience, purchasing mortgage loans or mortgage loan Servicing
Basic knowledge of mortgage loan financing and rate locks
Knowledge of mortgage or consumer loan processing, underwriting, closing, and Post Closing
Ability to work independently and manage complex workloads by setting and executing priorities
Familiarity with standard mortgage industry documents such notes and security instruments
Balance competing requirements
Handle common inquiries or complaints
Exercise good judgment and focus on detail as required by the job
Operate standard office equipment, such as computer keyboards and monitors, copiers, scanners, and telephone
Use (or learn to use) computer software and systems applicable to the positions assigned duties. basic experience with Microsoft Word and Excel.
Follow oral and written instructions and procedures
Verify and maintain accuracy of detailed data and information, detect and correct data errors
Meet schedules and deadlines of the work unit
Communicate in English effectively orally and in writing
Maintain well-organized materials, files, systems, and tools
Adapt to changes in work situations and priorities
Provide Exceptional Customer Service to internal and external customers 100% of the time
Demonstrate a positive attitude
Demonstrate respectful behavior
Foster teamwork and collaboration
Exhibit honesty and integrity in communications and actions
Take initiative
Dependable, Reliable, Adaptable and Productive
Strive to become the subject matter expert in your position

Responsibilities

Lock loans per Housing New Mexico | MFA guidelines
Manage and maintain the To Be Announced (TBA) and Bond Rate Lock Expirations. Communicate to business partners the status of lock expiration based on the stage of the loan
Manage and maintain the single-family email box; loan amount changes, program changes and additional extensions, reinstate, 60-day waivers following Housing New Mexico | MFA guidelines as requested by business partners.
Communicate with business partners and Contract Service Provider to clear post close/pre- purchase conditions as needed.
Answering phone calls and assisting with general programmatic questions or concerns from borrowers and business partners
Calculate daily late fees
Monthly reconciliation of late fees
Prepare and reconcile annual, monthly, and quarterly reports
Performs other related duties of a similar nature and level as assigned
Provide back up support as assigned
Employees are required to comply with safety regulations, procedures, and protocols