Lending Servicing Specialist I

SIMON•Pine Bluff, AR

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Support Specialist I is responsible for answering all incoming calls to the department and providing basic support. The position is responsible for basic data input/customer information into the appropriate operating system, verification for accuracy to comply with departmental procedures and regulations, imaging/indexing and reviewing bank documents, keying maintenance to loans, credit reporting related to loans, researching account records, clerical duties, etc.

Requirements

Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization
HS Diploma/GED or 1 year applicable work experience
MS Office programs

Responsibilities

Answers all incoming department calls.
Maintains proper documents and supplies for department associates.
Inputs basic data/customer information in the core or appropriate system and verifies for accuracy to comply with departmental procedures and regulations.
Reviews files for internal or regulatory exceptions.
Scans and indexes documents into appropriate operating system.
Provides support and training to both internal and external customers.
Responsible for records administration.
Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
Credit reporting related to loans.
Performs other duties and responsibilities as assigned.