Lending Services Specialist I

Canvas Credit Union•Lone Tree, CO

2d•$19 - $23•Onsite

About The Position

The Lending Services Specialist I is responsible for creating an exceptional member experience by processing loan documents for auto loans, credit cards and signature loans in a timely and accurate manner. The Lending Services Specialist I will work with members and employees for all channels including the branches, communication center and online to collect documents, verify documents meet underwriting stipulations in order to create closing documents.

Requirements

Excellent verbal, written and interpersonal communication skills with the ability to explain programs, loan terms, features, policies and benefits to members and business partners.
Strong relationship building and teamwork skills.
Excellent attention to detail.
Excellent organizational and time management skills with ability to work independently and manage multiple priorities.
Excellent analytical and problem solving skills.
Solid knowledge and understanding of Canvas financial products and services.
Proficient in MS Office (Outlook, Excel, Word).
Ability to calculate APR, debt to income ratios, loan values, discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to maintain confidences.
This role at Canvas requires National Multistate Licensing System (NMLS) registration under the S.A.F.E. Act. This means we’ll conduct a background check to ensure NMLS registration and Canvas requirements are met. Unfortunately, not meeting or staying current may result in removal from role.
Pre-employment background review (components include: criminal, employment, address, social security number, motor vehicle record, sex offender, and global sanctions).
High school diploma or GED
One year of loan origination/processing experience.

Nice To Haves

Multi-lingual capabilities to include Spanish are a plus.

Responsibilities

Contact members within agreed service level agreements to obtain needed documentation.
Process consumer loan applications within established guidelines, policies, procedures and timelines.
Manage inbox of incoming documents from members to attach to current applications.
Provide an exceptional experience to our members and employees in alignment with Canvas core values.
Review each loan application to ensure that all required information has been recorded.
Consistently maintain Service Level Agreements for contacting members and scheduling loan closings.
Create accurate documentation for loan closings.
Accurately prepare documents for lien releases.
Facilitate the clearing of all underwriting conditions by working with branch employees, third party vendors, and members.
Research and resolve internal and external member issues in a timely, consistent and professional manner.
Serve as a lending point of contact for branches and communication center.
Actively promote and contribute to the achievement of organizational goals.
Comply with all related compliance requests and requirements.
Follow all safety and security guidelines to properly safeguard member and organization assets.
Recommend and help develop and implement new policies and procedures.
Embrace ongoing education and learn/apply new skills and software applications.
Maintain up-to-date and accurate filing system.
Regular attendance and punctuality are essential functions of the job.
Perform other job duties as assigned.