Lending Processor Direct

Virginia Credit Union•Midlothian, VA

23h•Hybrid

About The Position

The Lending Processor Direct is responsible for processing and disbursing consumer loans according to established stipulations. This role involves handling incoming calls, assisting members and staff, and proactively contacting approved members to close loans, contributing to the credit union's loan growth goals. The position requires reviewing loan terms, validating information for disbursement, and meeting sales goals for ancillary products while making recommendations to help members achieve their financial objectives. The Lending Processor Direct takes full ownership of assigned secured consumer loan applications from decision to disbursement, working under minimal supervision and adhering to member experience expectations and credit union policies. This position operates on a hybrid schedule.

Requirements

High school degree required.
Minimum of 12 months lending experience at VACU.
No formal progressive discipline for the past 6 months.
Excellent PC knowledge and ability to learn new operating systems.
Strong organizational and follow-up skills.
Flexible to change.
Ability to sit for long periods of time.
Infrequent lifting or carrying of objects up to 10 pounds.
Ability to speak clearly.
Ability to see clearly with reasonable accommodation.
Detailed knowledge of consumer loan policies, procedures, workflows, and guidelines.
Ability to work independently and with a team interdepartmentally.
Must develop and maintain a working knowledge of all applicable federal and state regulations including corporate polices and procedures.
Stay up to date on all required loan documents, systems, credit reports and related lending documents.

Nice To Haves

College degree preferred.
Experience in one or more of the following areas: contact center, lending, and member service.
Thorough knowledge of financial products and services.
Prior experience in a customer service and sales environment.

Responsibilities

Process and disburse consumer loans based on stipulations.
Answer incoming calls and assist members, branch staff, and contact center advisors.
Proactively contact approved members to close loans and achieve loan growth goals.
Review loan terms and validate information needed for disbursement.
Meet sales goals for ancillary products and make recommendations to help members meet financial goals.
Take ownership of assigned consumer loan applications from decision to disbursement.
Inform, educate, and advise members on loan decisions, next steps, and options.
Utilize lending knowledge and cross-selling techniques to discuss additional products and services.
Develop and maintain knowledge of required loan documents, systems, and credit reports.
Stay up-to-date on all procedures, policies, and system changes.
Provide loan product, procedure, and policy support to staff.
Review loan terms with members for accuracy and obtain acceptance.
Contact dealers, lienholders, and private sellers to ensure accurate information for loan completion.
Ensure proper loan terms are set up and documentation is accurate prior to disbursement.
Verify applicant income according to credit union policy.
Evaluate member income statements to verify income.
Communicate regularly with applicants according to member contact guidelines.
Fund all consumer loans, including vehicle, credit card, personal, share secured, workout, and personal line of credit.
Maintain working knowledge of title requirements and paperwork for all states.
Send, receive, and process inbound/outbound documentation.
Ensure all stipulations are met prior to closing.
Educate and sell all ancillary products for assigned loans.
Ensure processed loans are signed and comply with lending guidelines and regulations.
Accurately utilize electronic signature methods to expedite loan disbursements.
Guide members to utilize electronic signatures for loan closings.
Act as a mentor to new hires during on-the-job training.
Test loan system enhancements and changes, providing feedback.
Disburse consumer loans in accordance with credit union policy and procedures.
Develop and maintain working knowledge of applicable federal and state regulations, corporate policies, and procedures.
Stay up-to-date on all required loan documents, systems, credit reports, and related lending documents.
Comply with all published enterprise-level policies and procedures.
Complete all required, ongoing enterprise-level training.
Report all Risk Management Policy violations.
Be accountable to performance measurement goals.
Manage assigned loan queue based on expected member contact guidelines.
Contribute towards individual, team, and company goals.
Make suggestions to improve department efficiency, documentation requirements, and member service.
Accommodate flexible schedules including Saturday, overtime, and extended hours.
Adhere to work schedule, including breaks and lunch.
Perform other duties as assigned.