Lending Processor Direct

Virginia Credit Union•Midlothian, VA

2d•$50,000 - $61,000•Hybrid

About The Position

The Lending Processor Direct is responsible for processing and disbursing consumer loans based on stipulations added to a loan decision. This role involves answering incoming calls from members, branch member service representatives, and contact center lending advisors, and assisting them accordingly. The position requires proactively contacting approved members in a timely manner to close loans, aiming to help the credit union achieve overall loan growth goals. Key duties include reviewing loan terms, validating information needed for disbursement, and meeting sales goals for ancillary products while making appropriate recommendations to help members achieve their financial goals. The Lending Processor Direct takes complete ownership of all assigned secured consumer loan applications from various sources, from communicating the loan decision to the actual disbursement. This role operates under minimal supervision and requires compliance with member experience expectations and VACU policies and procedures. This position offers a hybrid schedule.

Requirements

Minimum of 12 months lending experience at VACU.
No formal progressive discipline for the past 6 months.
Excellent PC knowledge and ability to learn new operating systems.
Strong organizational and follow-up skills.
Flexible to change.
Must have a working knowledge of title requirements and paperwork for all states.
Must develop and maintain a working knowledge of all applicable federal and state regulations including corporate polices and procedures.
Stay up to date on all required loan documents, systems, credit reports and related lending documents.

Nice To Haves

College degree preferred.
Experience in one or more of the following areas: contact center, lending, and member service.
Thorough knowledge of financial products and services.
Prior experience in a customer service and sales environment.

Responsibilities

Process and disburse consumer loans based on stipulations.
Answer incoming calls from members, branch staff, and contact center advisors.
Proactively contact approved members to close loans and achieve loan growth goals.
Review loan terms and validate information needed for disbursement.
Meet sales goals for ancillary products and make recommendations to help members meet financial goals.
Take ownership of assigned consumer loan applications from decision to disbursement.
Inform, educate, and advise members on loan decisions, next steps, and options.
Utilize lending knowledge and cross-selling techniques to discuss additional products and services.
Develop and maintain knowledge of required loan documents, systems, and credit reports.
Stay up-to-date on all procedures, policy, and system changes.
Provide loan product, procedure, and policy support to staff.
Review loan terms with members for accuracy and obtain acceptance.
Contact dealers, lienholders, and private sellers for accurate loan process information.
Ensure proper loan terms are set up and documentation is accurate prior to disbursement.
Verify applicant income according to VACU policy and evaluate income statements.
Communicate regularly with applicants and inform management of any issues meeting expectations.
Fund all VACU consumer loans, including vehicle, credit card, personal, share secured, workout, and personal line of credit.
Maintain working knowledge of title requirements and paperwork for all states.
Send, receive, and process inbound/outbound documentation from various sources.
Ensure all stipulations are met prior to closing.
Educate and sell all ancillary products for assigned loans.
Ensure processed loans are signed and compliant with lending guidelines and regulations.
Utilize electronic signature methods to expedite loan disbursements.
Guide members to use electronic signatures for loan closings.
Act as a mentor to new hires during on-the-job training.
Test loan system enhancements and changes, providing feedback.
Disburse consumer loans in accordance with VACU policy and procedures.
Develop and maintain working knowledge of applicable federal and state regulations, corporate policies, and procedures.
Comply with all published enterprise-level policies and procedures, including Risk Management policies.
Complete all required, ongoing enterprise-level training (BSA, OFAC, Information Security).
Report all Risk Management Policy violations.
Be accountable to performance measurement goals.
Manage assigned loan queue based on member contact guidelines.
Contribute towards individual, team, and company goals.
Make suggestions to improve department efficiency, documentation, and member service.
Accommodate flexible schedules including Saturday, overtime, and extended hours.
Adhere to work schedule, including breaks and lunch.
Perform other duties as assigned.