Lending Operations Consultant

Wells Fargo • Chandler, AZ

1d • Hybrid

About The Position

Wells Fargo is seeking a Home Lending Operations Consultant in Consumer Lending. In this role, you will support pipeline oversight and file assignment by partnering with Lending Operations Managers to ensure consistent customer experience and operational efficiency. You will apply knowledge of lending systems and procedures to guide team members and resolve routine and low to moderately complex issues. You will present recommendations for process improvements and assist in performance and risk data analysis, identifying trends as well as contributing to root cause analysis. You will participate in special projects and reporting efforts while exercising some independent judgement, including daily reporting, and audit support. You will provide information, input and feedback to functional colleagues, internal partners and stakeholders to enhance team performance and functional area deliverables. This LO position has customer contact and job duties which may include needs assessing and referring those customers interested in a dwelling secured product to a SAFE team member. This position includes assisting customers without taking an application and without offering or negotiating terms of a dwelling secured transaction. Individuals in a LO position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below.

Requirements

• 3+ years of loan processing, closing, or underwriting experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date.
• Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies.
• The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards.
• A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation.
• Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary

Nice To Haves

• Strong knowledge of home loan mortgage processing, lending systems, and operational workflows
• Experience using Wells Fargo's CORE loan origination system
• Proven ability to lead initiatives or influence within a team environment
• Experience using Tableau
• Demonstrated experience in creating, managing, and interpreting operational and performance reporting (daily, weekly, monthly)
• Ability to assess issues, make quick decisions, implement solutions, and influence change
• Familiarity with pipeline reporting, SLA tracking, and loan-level metrics within lending environments
• Experience leading or supporting risk oversight, compliance, and control functions in a regulated environment
• Exceptional communication and presentation skills, with the ability to influence stakeholders and convey complex information clearly
• Strong organizational leadership skills, with the ability to manage multiple priorities and drive execution in a fast-paced environment
• Proven ability to apply data-driven insights to guide strategic decision-making and improve operational performance
• Demonstrated success in utilizing analytics to optimize processes, enhance efficiency, and achieve measurable business outcomes
• Ability to cultivate a customer-centric culture, ensuring best-in-class loan processing experiences through streamlined workflows, compliance excellence, and personalized service delivery
• Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, and Teams)

Responsibilities

• Support pipeline oversight and file assignment by partnering with Lending Operations Managers to ensure consistent customer experience and operational efficiency
• Apply knowledge of lending systems and procedures to guide team members and resolve routine and low to moderately complex issues
• Present recommendations for process improvements and assist in performance and risk data analysis, identifying trends as well as contributing to root cause analysis
• Participate in special projects and reporting efforts while exercising some independent judgement, including daily reporting, and audit support
• Provide information, input and feedback to functional colleagues, internal partners and stakeholders to enhance team performance and functional area deliverables

Benefits

• Equal Opportunity Employer
• Focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture
• Accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance)
• Proactive monitoring, governance, risk identification and escalation
• Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed