Lending Application Processor
About The Position
Acts as a liaison between relationship managers and business units during the qualification stages of a new or existing customer relationship application request. Monitors existing customer relationships on a transactional basis working in close partnership with the Lender/Relationship Manager, applicable business unit and other departments throughout the bank. Is relied upon by the customer, relationship manager and business units for knowledge of processes, products, and requirements needed to provide an exceptional customer experience for Consumer and Business Lending loan products, which includes SBA Express Unsecured Loans. Partners with the Relationship Team to obtain and review information required for underwriting of consumer, Business Lending loan products, which includes SBA Express Unsecured loans Set up, process, and monitor documents and files for package completion to meet specifications of a Clients request and adherence to regulatory requirements. Set up and monitor loan requests to ensure accuracy and timeliness of file movement through follow up with relationship managers to obtain all necessary information for the loan process. Review and resolve a variety of customer problems/issues regarding bank products and services and facilitate processing of customer account maintenance and advance requests. Responds timely to internal helpline questions regarding consumer, business lending, and SBA Express loan products, requirements, and processes. Also provides support to our digital loan applications group. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become “Business Bank of Choice” May perform other duties as assigned.
Requirements
- 4-7 years of experience in banking, loan administration.
- Strong knowledge in all areas of banking and lending.
- Ability to read and write, with advanced arithmetic skills.
- Strong analytical and problem-solving skills.
- Strong written and verbal communication skills and interest in learning to present information to others and/or train others.
- Ability to work effectively with individuals and groups across the company to manage internal and external customer relationships.
- Proficiency with personal computers and related software packages such as Word and Excel, and other business machines.
- Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities.
- Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
- Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
Nice To Haves
- H.S. Diploma/GED
- Bachelor's Degree in business or finance
Responsibilities
- Acts as a liaison between relationship managers and business units during the qualification stages of a new or existing customer relationship application request.
- Monitors existing customer relationships on a transactional basis working in close partnership with the Lender/Relationship Manager, applicable business unit and other departments throughout the bank.
- Partners with the Relationship Team to obtain and review information required for underwriting of consumer, Business Lending loan products, which includes SBA Express Unsecured loans.
- Set up, process, and monitor documents and files for package completion to meet specifications of a Clients request and adherence to regulatory requirements.
- Set up and monitor loan requests to ensure accuracy and timeliness of file movement through follow up with relationship managers to obtain all necessary information for the loan process.
- Review and resolve a variety of customer problems/issues regarding bank products and services and facilitate processing of customer account maintenance and advance requests.
- Responds timely to internal helpline questions regarding consumer, business lending, and SBA Express loan products, requirements, and processes.
- Provides support to our digital loan applications group.
- Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities.
- Keeps up to date on regulation changes.
- Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
- Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
- May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
- Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
- Takes personal initiative and is a positive example for others to emulate.
- Embraces our vision to become “Business Bank of Choice”.
- May perform other duties as assigned.
Benefits
- competitive total rewards package
- base wages
- comprehensive benefits
- eligible associates comprehensive healthcare coverage (medical, dental, and vision plans)
- 401(k)-retirement savings plan with employer match for qualifying associate contributions
- employee assistance program
- life insurance
- disability insurance
- tuition assistance
- mental health resources
- identity theft protection
- legal support
- auto and home insurance
- pet insurance
- access to an online discount marketplace
- paid vacation
- sick days
- volunteer days
- holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
