Lender Liaison II

Real Estate One Inc. • Traverse City, MI

2d

About The Position

Capital Title Insurance Agency is a highly regarded Title agency in Michigan that sets the standard for serving real estate professionals, lenders, sellers, and buyers. We are committed to performing all necessary functions in-house and in the shortest possible time. We are currently seeking an experienced Lender Liaison II for our Traverse City Region.

Requirements

• 3-4 years of experience in the title industry, including a basic understanding of title documents, strong attention to detail, and accurate data-entry skills.
• Excellent computer skills including Word, Excel, and Outlook.
• Excellent oral, written, and language skills to be able to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write clear, effective, and error-free correspondence.
• Responds well to internal and external customer questions, demonstrates group presentation skills, and speaks clearly and persuasively in positive and negative situations.
• Excellent mathematical skills, including the ability to add, subtract, multiply, and divide in all units of measure using whole numbers, fractions, and decimals.
• Ability to compute ratios, rates, and percentages.
• Strong math and analytical skills are required.

Nice To Haves

• Ability to apply common sense understanding to carry out detailed written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Generates sensible, realistic, and/or practical solutions to problems.
• Puts the organization’s interests above self; ability to remain consistent in terms of what one says and does in terms of behavior towards others.
• Identifies problems and opportunities; Relates and compares data from different sources.
• Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
• Prioritizes and plans work activities; Uses time efficiently; Able to plan a course of action for self to ensure the accomplishment of specific objectives.
• Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Contributes to building a positive team spirit.
• Demonstrates accuracy and thoroughness in work and research activities; Strong attention to detail; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality; Meets productivity standards; Completes work in a timely manner by exhibiting a sense of urgency with all files and/or outstanding issues associated with the files.
• Flexes; Adjusts quickly to changing priorities.
• Has the ability to work independently without direct supervision; Volunteers readily; Asks for and offers help when needed.
• Provides superior customer service by anticipating the needs of the customer, Maintains, and grows the Capital Title’s business by responding and following up on all file inquiries in a timely, professional manner; Has a strong sense of urgency by responding to requests for service and assistance and meets commitments; Makes each customer feel their needs are top priority; Solicits customer feedback to improve service.
• Exhibits understanding, practices, and focuses on the company values - EXCITE, Excellence, Caring, Integrity, Teamwork, and Empowerment.

Responsibilities

• Strong familiarity with lender portals and Closing Disclosure Forms.
• Understand and comply with TRID regulations.
• Inform appropriate parties of the closing date set by the lender.
• Ensure funds are receipted and disbursed in file balance.
• Request commitment revisions: revise title work as permitted.
• Assist in creating pre-CDFs.
• Process and complete all documents associated with Buy-Side transactions.
• Prepare all lender documents.
• Review lender closing instructions for critical information; communicate to the closing officer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed