Leisure Travel Consultant

Black Diamond Group • Scottsdale, AZ

17h • Onsite

About The Position

We’re excited to share that Spencer Corporate Travel, a LodgeLink company, is preparing for a launch in North America. We are hiring for an experienced Leisure Travel Consultant based out of our US Head Office in Scottsdale, Arizona. This role is ideal for an experienced travel professional who is passionate about creating exceptional travel experiences and delivering outstanding client service. The Leisure Travel Consultant is responsible for providing end-to-end travel planning and booking services for leisure travelers, including individuals, families, groups, and executive and VIP clients seeking premium travel experiences. This role combines personalized vacation planning with luxury travel consulting, requiring a strong understanding of global destinations, travel products, and white-glove client service. The ideal candidate is customer-focused, highly organized, and thrives in a fast-paced environment. You are known for your attention to detail, ability to anticipate client needs, and commitment to creating seamless travel experiences. You take pride in building lasting client relationships and delivering exceptional service before, during, and after every trip.

Requirements

• Minimum 5 years of experience in leisure travel consulting, travel agency operations, or luxury travel services.
• Proficiency with the Sabre GDS system, Client Base (or similar CRM).
• Strong knowledge of domestic and international leisure destinations and travel products.
• Experience booking cruises, all-inclusive resorts, luxury accommodations, guided tours, rail travel, and customized vacation packages.
• Demonstrated ability to build trusted relationships with executives, high-net-worth, and VIP clientele.
• Strong understanding of travel documentation requirements, international travel regulations, and supplier policies.
• Excellent customer service, sales, and relationship-building skills.
• Exceptional attention to detail, organizational skills, and time management abilities.
• Strong verbal and written communication skills with a high level of professionalism.
• Ability to effectively manage multiple priorities and resolve travel disruptions with confidence.
• Highly proactive and self-motivated, requiring minimal supervision.

Nice To Haves

• Experience planning luxury leisure travel, premium air travel, bespoke itineraries (working with DMC’s and FIT), or VIP travel experiences is considered a strong asset.

Responsibilities

• Provide end-to-end leisure travel planning and booking services, including air, hotel, cruise, rail, car rental, travel insurance, tours, and destination experiences.
• Consult with clients to understand their travel preferences, budgets, and vacation goals and recommend personalized travel solutions.
• Design customized domestic and international vacation itineraries for individuals, families, groups, executives, and VIP travelers.
• Provide luxury leisure travel consulting, including premium air travel, luxury accommodations, cruises, private tours, destination experiences, and concierge-style services.
• Deliver white-glove service to executive and VIP clients, anticipating needs and creating highly personalized travel experiences.
• Manage all aspects of reservations, ticketing, itinerary changes, cancellations, exchanges, and refunds.
• Proactively support clients before, during, and after travel to ensure a seamless travel experience and high level of traveler satisfaction.
• Provide guidance on travel requirements including passports, visas, health advisories, travel documentation, and destination-specific requirements.
• Maintain expert knowledge of leisure destinations, travel products, supplier promotions, industry trends, and luxury travel offerings.
• Build and maintain strong client relationships to drive repeat business and referrals.
• Coordinate complex, high-value travel arrangements with a focus on attention to detail, service excellence, and discretion.
• Manage urgent itinerary changes, travel disruptions, and last-minute requests with professionalism and confidence.
• Ensure accuracy of all bookings, documentation, and travel arrangements while adhering to company quality standards.
• Collaborate as a proactive member of the team in developing process standardization, service enhancements, operational efficiencies, and technology improvements in support of company goals.
• Handle confidential client information with the utmost discretion and professionalism at all times.
• Willingness and ability to provide after-hours, weekend, and holiday support as required to meet client service expectations.
• Availability to support urgent travel disruptions and time-sensitive changes outside standard business hours.

Benefits

• Building a diverse and inclusive team, supporting career growth and development.
• Competitive compensation package, including short and long-term incentives.
• Share Appreciation Rights program for salaried employees.
• Paid vacation days and sick days.
• An employee charitable donation program.
• Hotel and travel discounts.
• Comprehensive options for benefits, with cost-sharing between the company and the employee.
• 401K Matching program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed