Leisure Travel Advisor

CI Azumano•Vancouver, WA

2d•$21 - $25

About The Position

CI Azumano is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations. Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation. CI Azumano is seeking a Travel Advisor in Vancouver, Washington. This position will service CI Azumano's vacation clients by planning, arranging, securing vacation reservations with airlines, car rentals, hotels, preferred tours and cruise lines.

Requirements

2+ years of agency experience
Excellent sales skills
Experience with GDS, CRMs and Microsoft applications
Intermediate to high level of understanding of the ClientBase CRM software
Intermediate to high level of understanding of internet browser search engines, internet provider booking engines.
Intermediate to high level of understanding of Microsoft products such as Outlook, Word, Excel and Teams
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to interpret and comprehend tour and cruise group contracts.
Ability to write simple correspondence.
Ability to calculate figures and amounts such as discounts and commissions.
Perform simple math (addition, subtraction, multiply and divide).

Nice To Haves

The ideal candidate will have a proven history of successfully planning cruise and tour vacations, while providing outstanding customer service and achieving sales excellence.

Responsibilities

Strict adherence to the sales process by securing reservations with preferred air, tour and cruise providers with the instructed preferred software. GDS system (Apollo), CRM system (ClientBase) and various approved online booking engines. Meets or exceeds sales productivity level as established by branch manager once appropriate training has been completed.
All client data and travel purchases are recorded and tracked in ClientBase. All client monies received are invoiced and recorded in the CI Azumano accounting system in a timely manner, Trams, via ClientBase.
Vacation Travel Advisors are to act proactively on marketing new travel offers to existing clientele. All CI Azumano clients are to have a complete profile in CI Azumano's CRM system, ClientBase. Travel Advisors are required to update changes to client profiles to ensure all information is accurate.
Serves as a resource for travelers both during the sales process, prior to travel and post-travel.