Leisure Travel Advisor- On-site - Stratford, ON (CAN)

Direct Travel • Stratford, ON

9h • Onsite

About The Position

As a key member of the Leisure Sales team, the Leisure Travel Advisor will be responsible for managing clients' trips from trip inspiration to trip conclusion. This role will work closely with a team of travel professionals and report to the Regional Manager. This is a 100% on-site position in Stratford, ON (mall-based location).

Requirements

• TICO certification
• Proficiency in Microsoft Office Software
• Demonstrated professional customer service skills
• Must be able to lawfully work within Canada
• Proficiency in Microsoft Office Software
• GDS Experience with Apollo or Sabre
• Demonstrated professional customer service skills
• Ability to work nights and weekends when needed
• Capability of maintaining a favorable company image when interfacing with outside sources
• Proven pursuit of learning and self-development
• Ability to demonstrate personal and organizational integrity
• Capability of working in a team environment supporting management and staff, following policies, providing feedback, assisting in special projects, and taking on additional responsibility
• Effective oral and written communications skills
• Organizational skills that result in high productivity
• Must be able to lawfully work within the US and have unrestricted work authorization for US

Nice To Haves

• 2+ years travel agency or travel advising experience an asset
• Familiar with Virtuoso
• Client Base knowledge
• Bachelor’s degree or equivalent business education preferred
• Bachelor’s degree or equivalent business education preferred

Responsibilities

• Provide leisure travel sales by building a clientele of new and existing business
• Have a keen sense of customer service, surprising and delighting clients
• Problem solve and advocate for clients with our suppliers
• Build a client base through Virtuoso marketing, local events, and personal networking
• Sell DT strategic supplier products
• Plan detailed multi-country itineraries, analyze different air routing for price and schedule and arrange travel accommodations and services
• Research and provide solutions to client travel-related problems
• Provide excellent customer services to internal and external clients
• Continued education via Virtuoso Travel Academy, internal programs, and travel
• Follow design templates to create client documents for before, during, and after trips
• Comfortable in a sales environment with strategic sales goals
• 5+ years leisure industry experience
• 3+ years GDS (Apollo or Sabre) experience
• Ability to work nights and weekends when needed
• Capability of maintaining a favorable company image when interfacing with outside sources
• Proven pursuit of learning and self-development
• Ability to demonstrate personal and organizational integrity
• Capability of working in a team environment supporting management and staff, following policies, providing feedback, assisting in special projects, and taking on additional responsibility
• Effective oral and written communications skills
• Organizational skills that result in high productivity
• Must be able to lawfully work within Canada

Benefits

• Medical
• Dental
• Vision
• employee rewards and recognitions program
• Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree