About The Position

The Medico Legal Tech ensures accuracy and provides customers with a high-quality product and customer service. The role retrieves and processes requests for medical information from government and state agencies, physician offices, healthcare facilities, attorneys, court orders, subpoenas, disability services, workers’ compensation, the Social Security Administration, patients and their representatives, other requesters, and internal organizational projects as needed. The position follows HIPAA guidelines to reduce the hospital’s potential liability when releasing records or protected health information through methods such as patient portals, third-party portals, CDs, flash drives, email, and fax.

Requirements

  • High school completion or GED.
  • One to three years of job-related experience. Medical-legal experience in a Health Information Management department or related experience, such as healthcare billing or a physician office; an associate degree in HIM may substitute for medical-legal experience.
  • Medical terminology knowledge, or completion of a medical terminology course within three months of hire.
  • Excellent telephone techniques and communication skills; ability to work effectively with external customers and internal departments.
  • Knowledge of release-of-health-information processes, HIPAA privacy and security regulations, confidentiality, applicable federal and state laws, information-release practices, information storage and retrieval, and record retention.
  • Quantitative, analytical, and problem-solving skills, including the ability to judge request legitimacy and determine whether information may be released.
  • Knowledge of procedures for requesting patient information from off-site storage facilities.
  • Ability to work independently and across multidisciplinary teams, organize and manage multiple priorities and deadlines, pay close attention to detail, maintain accuracy, multitask, and work in high-stress situations.
  • Strong work ethic; reliability, resourcefulness, and an enthusiastic attitude.
  • Knowledge of basic anatomy and physiology and medical terminology.
  • Intermediate computer literacy, including Excel, Outlook, Word, Adobe Acrobat, Teams, and shared drives.
  • Intermediate skills with medical computer applications and software.
  • Obtain a notary commission within four months of hire if not already commissioned.

Nice To Haves

  • Associate degree, preferably in HIM or another healthcare profession.
  • RHIT certification.
  • Experience with electronic medical records and/or release-of-information software.
  • Notary of the Public certification.

Responsibilities

  • Retrieve and process requests for medical information from external requesters and internal organizational projects.
  • Follow HIPAA guidelines when releasing records and protected health information.
  • Assess the legitimacy of each request and determine whether information can be released.
  • Use multiple methods to release information, including patient portals, third-party portals, CDs, flash drives, email, and fax.
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