Legal Support Specialist
WVU Medicine
•Onsite
About The Position
Responsible for entering accurate patient demographic information. Responsible for answering telephone calls from patients to resolve patient liability by adhering to all applicable laws and the collection policies and procedures of WVUHS. Demonstrates the ability to assertively pursue necessary information and to secure financial resolution on accounts. Utilizes excellent customer service.
Requirements
- High School graduate or equivalent.
- One (1) year in a healthcare or collections setting.
- One (1) year customer service with experience answering telephone calls.
- Professional interactions at all times. Must use excellent oral and written communication skills.
- Follow and obey state and federal collections laws.
- Requires ability to perform repetitious duties throughout the shift. Requires considerable attention to detail, the ability to be organized and to be able to perform multiple tasks simultaneously.
- Must be able to work with a variety of personality types and interact with individuals with various levels of education, capabilities and communication skills.
Nice To Haves
- Associate degree in a related medical field such as medical assisting or medical office administration.
- Knowledge of medical terminology preferred.
Responsibilities
- Obtains demographic/billing/insurance information.
- Accurately posts payments and adjustments.
- Communicates problems hindering workflow to management.
- Resolves patient liability concerns by assisting with payment arrangements and/or financial assistance.
- Works closely with courthouse personnel
- Answers patient questions quickly, accurately, and courteously.
- Follows up on accounts as indicated by system reminders.
- Supports the Associate Collections Counsel as well as other members of the WVUHS Legal Department.
- Maintains patient confidentiality according to WVUHS policy and HIPAA.
- Follows hospital guidelines.
- Communicates in a general manner that demonstrates professionalism and concern for an individual’s needs.
- Follows state and federal laws.
- Exhibits considerable attention to detail when preparing legal documents.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
